Dr. Aima

Organized and reliable Patient Scheduling Specialist with hands-on experience in managing appointments, coordinating patient services, and supporting daily clinic operations. Adept at handling high call volumes and ensuring a smooth patient experience. Complemented by a background in graphic design, adding value through creative communication and visual content development.

Patient Scheduling Specialist - MHOLISTIC NEWYORK

(2025-07)

• Managed high-volume inbound and outbound calls to schedule, reschedule, and confirm patient appointments efficiently
• Coordinated appointments for multiple providers while optimizing scheduling to reduce gaps and improve productivity
• Verified patient demographics, insurance details, and eligibility prior to appointments to minimize billing issues
• Maintained accurate patient records in EHR/EMR systems such as scheduling updates, cancellations, and follow-ups
• Communicated appointment details, preparation instructions, and clinic policies clearly to patients
• Handled appointment cancellations and rescheduling while ensuring minimal disruption to provider schedules
• Worked closely with clinical staff and front desk teams to ensure smooth patient flow and timely service
• Followed HIPAA guidelines to maintain patient confidentiality and data security
• Assisted in reducing no-show rates by conducting appointment reminder calls and follow-ups
• Addressed patient inquiries and resolved scheduling conflicts in a professional and timely manner

Doctor of Pharmacy - Pharmacy - Riphah international university Faisalabad campus (2021 - 2026)

Fsc-Pre Medical - Pre-Medical - Punjab College, Faisalabad (2018 - 2020)