Manager, Quality & Patient Safety - Mamji Hospital - Karachi
(2026-05)
- Led the establishment and implementation of hospital-wide Quality & Patient Safety systems in preparation for accreditation and regulatory compliance.
- Spearheaded accreditation readiness initiatives including policy development, SOP implementation, departmental gap analysis, and compliance monitoring.
- Conducted internal audits and quality inspections to ensure adherence to healthcare standards and patient safety requirements.
- Managed incident reporting, Root Cause Analysis (RCA), and Corrective & Preventive Action (CAPA) processes for continuous quality improvement.
- Developed and maintained document control systems including policies, SOPs, forms, master lists, and retention records.
- Coordinated with multidisciplinary departments including Nursing, Pharmacy, HR, and Administration to strengthen operational and quality standards.
- Monitored quality indicators, KPIs, audit findings, and compliance reports for management review and improvement planning.
- Facilitated staff training sessions on patient safety, infection control, healthcare documentation, and regulatory compliance standards.
- Supported implementation of risk management strategies and patient safety initiatives across clinical and non-clinical departments.
- Prepared compliance reports, committee documentation, MOMs, and evidence files for regulatory inspections and accreditation activities.
Manager, Quality Assurance - Hamdard University Hospital-Naimat Begum - Karachi
(2024-06 - 2026-03)
- Developed and implemented a hospital-wide Quality Management System (QMS) aligned with ISO 9001:2015, SHCC, PMDC, and DRAP standards, streamlining 30+ departmental SOPs.
- Acted as primary liaison for all external accreditation visits ensuring compliance and zero critical nonconformities across audit cycles.
- Designed and monitored a hospital wide KPI dashboard covering 15+ quality indicators across clinical and administrative departments for senior management decision-making.
- Led RCA and CAPA processes for incidents, complaints, and non-conformities to reduce recurrence of adverse events.
- Conducted risk assessments in high-risk clinical areas and implemented targeted mitigation strategies.
- Delivered QA and patient safety training programs for 100+ staff to strengthen Continuous Quality Improvement (CQI).
- Collaborated with clinical, nursing, and infection control teams to improve evidence-based practices and patient safety outcomes.
- Developed and updated policies, SOPs, policies, and clinical guidelines ensuring documentation control and audit readiness.
- Prepared monthly quality reports and management review presentations for senior leadership decision-making.
Senior Pharmacist - Hamdard University Hospital-Naimat Begum - Karachi
(2019-09 - 2024-09)
- Directed pharmacy operations ensuring safe, accurate, and efficient medication dispensing across all hospital departments.
- Developed and implemented pharmacy SOPs and policies in compliance with DRAP regulations and hospital accreditation requirements.
- Participated in Pharmacy & Therapeutics Committee (P&TC) meetings, contributing to formulary management and evidence-based prescribing practices.
- Conducted Drug Utilization Reviews (DURs) to monitor prescribing trends and promote rational medication use.
- Established ADR monitoring and pharmacovigilance reporting system across clinical units.
- Implemented inventory control systems (FIFO/LIFO), reducing pharmaceutical wastage and expiry-related losses.
- Managed procurement processes by developing approved vendor lists and evaluating suppliers for quality, cost, and compliance.
- Supervised Pharm-D internship training programs with structured clinical rotations.
- Conducted training sessions for healthcare staff on medication safety, pharmacotherapy updates, and infection control.
- Additional Responsibility: Vaccination Incharge — Managed vaccination services, SOP implementation, AEFI reporting, and national immunization program compliance.
Supply Chain Pharmacist - Al-Khidmat Hospital - Karachi
(2018-05 - 2018-08)
- Managed end-to-end pharmaceutical procurement including purchase orders, GRN verification, and quality inspection (batch, expiry, breakage, shortage checks).
- Maintained accurate inventory records and ensured proper storage practices (FIFO/LIFO) in compliance with DRAP regulations.
- Prepared inventory compliance reports and supported cost-effective procurement decisions for management review.
