Dua Ali

A dedicated and experienced permanent banking professional with a strong track record in branch operations, customer services, and cash management. Seeking challenging opportunities in a progressive bank where I can fully utilize my skills to enhance branch efficiency and provide exceptional service quality.

Universal Teller - Bank Makramah Ltd

(2022-11)

• Efficiently managing daily universal banking operations, cash transactions, and front-counter customer services.
• Handling inward/outward clearing transfers, RTGS processing, and ensuring compliance with regulatory standards.
• Facilitating seamless account opening processes and maintaining high accuracy in customer documentation.
• Managing ATM replenishment, cash balancing, and resolving customer queries to maximize service satisfaction.

Teller - U Microfinance Bank

(2021-11 - 2022-11)

• Executed daily cash receipts and payments with absolute accuracy and maintained proper cash vault balances.
• Provided high-quality customer service, addressing routine inquiries and onboarding new account holders.

Teller / Customer Service Officer (CSO) - Khushhali Microfinance Bank Ltd

(2019-07 - 2021-11)

• Managed front-line cash operations, utilities collection, and remittance processing.
• Built positive relationships with customers by providing swift and error-free financial transactions.

M.Com - Master of Commerce - University of Central Punjab, Gujrat (2016 - 2018)

ADP - Accounting & Finance - University of Central Punjab, Gujrat (2014 - 2016)

I.Com - Intermediate in Commerce - University of Central Punjab, Gujrat (2012 - 2014)

Matriculation - Worker Welfare School, Gujrat (2010 - 2012)