Emaan Ghani

Results-driven Administration professional with 10+ years of progressive experience spanning executive support, operations management, multi-site coordination, and team leadership. Proven track record of streamlining administrative workflows, managing vendor relationships, overseeing facility operations, and delivering cross-functional support to senior management. Known for strong stakeholder coordination, strategic planning ability, and operational leadership that consistently drives organizational efficiency.

Admin Executive at REON Energy Solutions (2024-06 – Present)

• Lead end-to-end administrative operations including travel, accommodation, vendor management, and office procurement for a growing energy solutions firm.
• Oversee attendance management systems, track and report workforce data to senior leadership, and ensure policy compliance across departments.
• Manage office payments and expense records with full accountability, contributing to cost-efficiency and accurate financial tracking.
• Spearhead cross-departmental collaboration to improve daily workflow and maintain operational continuity.
• Maintain pantry, cleanliness, and facility standards; oversee service quality from third-party vendors.

Executive Assistant at AG-GIGI (Pvt.) Ltd (2024-03 – 2024-05)

• Provided high-level executive support including calendar management, travel coordination, and meeting facilitation for senior leadership.
• Handled sensitive and confidential documentation, correspondence screening, and filing system management.
• Supervised office riders and operational errands; coordinated with suppliers to maintain uninterrupted office supplies.
• Assisted with financial operations including petty cash management and cheque preparation.

Admin Executive Officer at Abu Dawood Trading Co. (Pvt.) Ltd (2023-06 – 2023-12)

• Managed SIM card allocation, courier operations, nationwide accommodation, and travel logistics across multiple regional offices in Pakistan.
• Oversaw inventory tracking, vendor bookings, and complaint resolution in coordination with regional admin teams.
• Acted as the primary coordination point between head office and regional teams, ensuring seamless operational continuity.

Executive – Customer Relations at REON Energy Solutions (2022-11 – 2023-02)

• Managed multi-channel customer communication (calls, emails, queries) with a focus on prompt resolution and satisfaction.
• Maintained internal records, data entry logs, and attendance tracking with high accuracy.

Floor Manager at Sana Sarah Salon (2022-08 – 2022-09)

• Supervised floor operations, managed stock levels, and resolved escalated customer service issues efficiently.

Sales Representative at Dubai Islamic Bank (2014-03 – 2017-05)

• Drove retail banking product sales, cultivated long-term client relationships, and consistently met sales targets over a 3-year tenure.
• Coordinated with internal teams and clients to deliver seamless financial service experiences.

Customer Care Representative at Silk Bank (2013-11 – 2014-01)

• Resolved customer queries, managed complaints, and mentored junior team members on service standards.

Unit Receptionist at Liaquat National Hospital (2011-09 – 2013-10)

• Managed high-pressure emergency ward reception, scheduled patient appointments, and maintained accurate medical records.

Bachelor of Commerce in B.Com – University of Karachi (2011)

HSC in Commerce – Liaquat National College (2008)