Emmyyf

Highly ambitious and seeking a role to deliver exceptional customer service, resolve queries efficiently, and eager to learn and grow with a dynamic team.

CSR - Mindbridge

(2024-10)

• Maintained detailed records of customer interactions in CRM systems.
• Assisted customers with order processing, billing issues, and account updates.
• Identified customer needs and recommended appropriate solutions or services.
• Achieved and maintained service quality and performance targets (KPIs).
• Escalated complex issues to appropriate departments for timely resolution.

Intern - Child Protection and Welfare Bureau

(2024-07 - 2024-09)

• Assisted social workers in handling child protection and welfare cases.
• Supported the preparation and maintenance of case files, reports, and documentation.
• Participated in child welfare assessments and monitoring activities.
• Communicated with children and families to gather relevant information under supervision.
• Helped coordinate rehabilitation, counseling, and support services for vulnerable children.
• Assisted in organizing awareness programs and community outreach initiatives related to child protection.

BS - Gender Studies - University of the Punjab (2020 - 2024)

Intermediate - Computer Sciences - Govt. Degree College (2018 - 2020)