Technical Customer Support Team Leader at Najoom Al Thuraya (GPS Tracking Services), UAE (2026-04 – Present)
- Handled customer queries and support requests professionally, maintaining high satisfaction standards.
- Assisted clients with GPS tracking and fleet management issues, monitoring alerts and system notifications.
- Coordinated with technical teams for issue resolution, troubleshooting basic device and connectivity issues.
- Managed support tickets and follow-ups efficiently, providing timely and accurate customer support.
Sales Executive (SME) at Dream Communication (Etisalat), Abu Dhabi, UAE (2017-04 – 2017-11)
- Cultivated SME leads and fostered B2B client relationships to expand market reach across the region.
- Generated more than 240 new business prospects and closed over 190 — a 79% conversion rate.
- Integrated CRM systems to enhance customer tracking, sales pipeline visibility, and service delivery.
Sales Executive at MCB Arif Habib Investments (2015-10 – 2017-02)
- Promoted investment products to individual and corporate clients, achieving portfolio growth of Rs. 40 Million.
- Built long-term client trust and repeat business through personalized financial and sales solutions.
- Consistently met and exceeded assigned sales targets within a competitive territory.
Area Retail Manager at Pak Telecom Mobile Limited (Ufone), Rajanpur, Pakistan (2019-04 – 2021-02)
- Directed sales and retail operations across 4 franchise outlets, driving revenue and customer satisfaction.
- Implemented SOP-based sales audits and territory reviews, improving outlet-level performance and compliance.
- Delivered tailored sales training programs to elevate frontline team performance and target achievement.
Service Quality Consultant at Meezan Bank Ltd. (2021-03 – 2024-12)
- Managed service and sales-support standards for 20+ branches, ensuring regulatory compliance.
- Conducted field audits and branch visits to drive continuous performance and process improvement.
- Coached frontline and sales staff to strengthen client engagement and service delivery.
Supply Chain & Logistics Operations Coordinator at Packages Limited, Lahore, Pakistan (2018-01 – 2019-03)
- Streamlined procurement and logistics operations, strengthening vendor and distributor relationships.
- Reduced delivery delays by 18% through improved coordination and inventory planning.
Customer Relations Officer at V-TRAC Pvt. Ltd. (2014-09 – 2015-09)
- Managed client follow-ups and field-level coordination for the Punjab Govt. Taxi Scheme (700+ installations, Multan region).
Senior Customer Services Representative at CMPak (Zong Telecom) (2012-10 – 2014-09)
- Handled high-volume customer and client interactions, focusing on resolution within SLA timeframes.
- Promoted from junior to senior position within 8 months for consistent performance.
