AR & RCM SPECIALIST - AWAN BUSINESS MANAGEMENT GROUP - PLAINFIELD, IL, UNITED STATES
(2022-03)
- Maintained high first-pass claim acceptance rates by submitting clean, scrubbed claims to insurance carriers — reducing rework and accelerating reimbursement cycles for US-based providers.
- Drove AR aging reduction across 30/60/90/120-day buckets through structured weekly follow-up cadences with payers, cutting outstanding balances and improving cash flow.
- Managed end-to-end denial and rejection workflow — root-cause analysis, appeals drafting, and corrected claim resubmission — converting denied claims into paid reimbursements.
- Handled auto accident and PIP billing — coordinating with attorneys, adjusters, and lien holders to ensure accurate, timely claim resolution for personal injury patients.
- Specialised in mental health / behavioral health billing — full cycle from charge entry and claims submission through denials, AR follow-up, VOB, and insurance communication.
- Executed payment posting and ERA/EOB reconciliation, maintaining accurate financial records and identifying underpayments for timely correction.
- Conducted Verification of Benefits (VOB) and eligibility checks prior to claim submission, reducing downstream denials caused by coverage discrepancies.
- Utilize billing platforms including eClinicalWorks (ECW), Office Ally, AdvancedMD, NextGen, CollaborateMD, Tebra (Kareo), and OptiMantra for eligibility checks, VOB, claims processing, payer communication, and AR reporting
AR EXECUTIVE — SIGNAGE INDUSTRY - SIGNARAMA
(2022-01)
- Processed vendor invoices through client portals, ensuring 100% on-time submission in line with project milestones and client requirements.
- Followed up with vendors and clients to resolve payment delays and approval bottlenecks, maintaining accurate billing records across active accounts.
- Identified and resolved invoice discrepancies before escalation, reducing administrative back-and-forth with clients.
TEAM LEAD - LEAD QUALIFICATION DEPARTMENT - MASSIVE DYNAMICS - ISLAMABAD, PAKISTAN
(2021-04 - 2022-04)
Led a team of 8 outreach specialists executing high-volume US-based email and SMS campaigns, consistently qualifying ~100 verified leads per month for US clients.
- Designed and managed daily outreach workflows across thousands of contacts, maintaining quality standards and tracking conversion at each stage of the funnel.
- Coordinated handoffs between outreach and sales teams, ensuring smooth lead-to-conversion pipeline with minimal drop-off.
- Provided technical troubleshooting for campaign tools and internal systems, keeping team productivity uninterrupted.
DIGITAL MARKETING MANAGER - LANDSTER GROUP OF COMPANIES - ISLAMABAD, PAKISTAN
(2019-02 - 2021-03)
- Built and launched the company website from scratch, optimised for SEO and converting organic traffic into qualified real estate leads.
- Managed Meta Ads and Google Ads campaigns with monthly budgets of 1.5–2M PKR, generating ~2,000 qualified leads per month for real estate clients.
- Handled end-to-end campaign creative — social media posts, basic video editing — alongside internal technical support for marketing systems.
