Fahad Ullah Baig

Data Analyst and Network Support Engineer with 4+ years of experience in reporting, data visualization, and analytics. Proficient in SQL, SAP Business Objects, and database management. Quick to learn and adaptable, with hands-on experience in transforming raw data into actionable insights, automating workflows, and enhancing business decision-making.

Resident Engineer, NOC Development at PTCL (Present)

• Design,developed, and maintained data-driven reports using SAP BusinessObjects and Crystal Reports for strategic decision-making.
• Automated report generation, reducing manual workload by 90% and improving data accessibility across departments.
• Created interactive dashboards in SAP BO for enhanced data visualisation.
• Optimised complex SQL queries resulting in up to 80% faster data retrieval.
• Extracted and transformed large datasets from multiple sources
• Ensured 100% accuracy through comprehensive data validation and quality checks.
• Trained business users and end users on SAP BO and report development and platform functionalities to enhance selfservice analytics.
• Platform Administrator managed user roles and permissions, ensuring secure access to data.
• Monitored system performance and resolved issues to maintain up time.
• Implemented backup and recovery strategies to ensure data integrity.
• Experienced in Service Manager (ITSM) operations, including Incident Management, Problem Management, Service Request Management, & Change Management workflows.
• Providing operational support for DCN Network,including monitoring, troubleshooting,and coordination with filed teams for DCN related issues.
• Managing and maintaining the NOC Hall Video Wall, including display monitoring,dashboard visibility, & coordination with relevant teams to ensure real-time operational status reporting.

Technical Support Associate ZNOC PTCL at PTCL (2022-12 – 2024-01)

The role focuses on troubleshooting access networks for ZTE, HUAWEI, and NOKIA, monitoring performance, and supporting triple-play services. Key responsibilities include providing technical support, resolving network incidents, and managing LAN, MAN, and WAN components. Tools utilized are NAC, NAF, SolarWinds, CRM, and Maximo, emphasizing internet, PSTN, IPTV issues, and copper and fiber configurations. This position offers Level 2 Network Access Support.

CPEI Technician at PTCL

Sales Executive at Rana Surgical

1 year of experience

Manager, Accountant, and Team Leader at Family Hospital

Bachelor of Telecommunications in Telecommunications – Sarhad University Peshawar (2017)

FSC – BISE Abbottabad Board (2007 – 2009)

Matric – BISE Abbottabad Board (2007)