Faheem Haider
Patient Experience Caller | Credentialing Specialist | Call Agent
Talent
LahoreMember since September 7, 2026
Patient support specialistProvider credentialing and re-credentialingCRM systemsEHR documentationInsurance verificationHIPAA complianceInbound & outbound call managementPatient scheduling & follow-upCommunication scriptsData accuracy & record-keepingCross-functional coordinationNew staff trainingPatient satisfaction improvementEHR/CRM systemsProvider credentialingHigh-volume call managementPatient communicationRe-credentialingAppointment schedulingRegulatory complianceDocumentation accuracyTeam training
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Patient support specialistProvider credentialing and re-credentialingCRM systemsEHR documentationInsurance verification
About
Patient-focused healthcare professional with expertise in high-volume call management, insurance verification, and provider credentialing. Proven track record of boosting patient satisfaction, reducing missed appointments, and ensuring full compliance with healthcare standards.
Experience
Patient Experience Caller - Physician Revenue Group - Lahore
(2024-06)
- Handle high-volume inbound/outbound patient calls, consistently meeting call targets and quality benchmarks
- Verify patient demographics and insurance eligibility via web portals, ensuring accurate EHR/CRM documentation
- Onboarded and trained new team members while maintaining HIPAA compliance and confidentiality standards
Credentialing Specialist - Transcure - Lahore
(2023-08 - 2024-05)
- Managed end-to-end provider credentialing and re-credentialing, submitting and tracking insurance panel applications
- Verified licenses, certifications, and credentials ensuring compliance with NCQA and regulatory standards
- Monitored expiration timelines and coordinated renewals, eliminating lapses in provider credentials
Call Agent - Healthrix - Lahore
(2022-11 - 2023-07)
- Executed high-volume outbound voter outreach calls, updated records in CRM systems, and maintained strict confidentiality compliance
Education
B.Com - Punjab University
F.SC - Government Islamia College
Matric - Government BOYS HIGH SCHOOL Baghbanpura
Skills
Patient Experience CallerCredentialing SpecialistCall Agent
