Faiq Ashraf

Data Analyst student with strong skills in data cleaning, visualization, and statistical analysis. Experienced in using tools like Python, SQL, Excel, and Power BI to extract insights from data and support decision-making. Passionate about transforming raw data into meaningful information and building data-driven solutions to solve real-world problems.

Customer Support Representative at ibex (2023-12 – 2024-05)

• Provided customer support by handling inbound and outbound calls, resolving inquiries, and ensuring customer satisfaction.
• Maintained accurate customer records and updated information in CRM systems.
• Demonstrated strong communication and problem-solving skills to resolve customer issues efficiently.
• Met performance targets including call handling time, quality standards, and customer satisfaction scores.
• Collaborated with team members and supervisors to improve service quality and operational efficiency

BACHELOR OF COMPUTER SCIENCE in Computer Science – Iqra University (2024-03 – 2028-01)