Faisal Basharat

A dedicated and highly organized Accommodation representative with seven years of experience in managing accommodation services for labor camp, resorts, or corporate housing. Possesses strong leadership skills and a keen eye for detail to ensure a comfortable and positive stay for clients. Proven ability to handle day-to-day operations, manage housekeeping staff, maintain facilities, and provide excellent customer service.

Adept at budgeting, resource management, and ensuring compliance with health and safety regulations. Aiming to contribute expertise to organization by improving client's satisfaction and operational efficiency.

HELPDESK OPERATOR at Construction Workers Residential City L L C (2023-07 – Present)

• Provide first-line technical support to clients via phone, email, chat, or in person.
• Log all inquiries and issues in the ticketing system and follow up until resolution.
• Document solutions and maintain knowledge bases for commonly encountered issues.
• Update and maintain technical documentation, including FAQs and user guides.
• Provide training and support for new arrivals clients introduced within the organization.

HELPDESK ATTENDENT at Construction Workers Residential City L L C (2023-07 – Present)

• Daily check-in & check-out, Bulk check-in & check-out Access cards making, and access card activation & de-activation.
• Room Handover & Takeover to the clients moreover keeping the record of all the concerned rooms like demo rooms, electrical rooms.
• Giving Camp Induction training to new residents.
• Assist in day-to-day coordination and management of operational activities to implement Zones Corp and Al Rayan policies & operations to improve service quality.
• Coordination and communication with various organizations concerned – Governmental Entities (Abu Dhabi Municipality, Civil Defense...etc.) And Private Entities.

Facility Representative at Community Homes Labor Camps Management - Sole Proprietorship LLC / Avenue Address Contracting (2017-08 – 2023-07)

MATRIC – BISE Mirpur Pakistan (A.K) (2010)

INTERMEDIATE – BISE Mirpur Pakistan (A.K) (2014)