Faisal Islam

Dependable and diligent professional, skilled in time management, eager to learn new abilities, and committed to maintaining a reliable and courteous demeanor. Known for a positive attitude, strong problem-solving skills, and the ability to work effectively both independently and as part of a team in challenging environments. Excited to contribute to your team.

SR EXECUTIVE - ZELLBURY RETAIL WAREHOUSE - KARACHI, PAKISTAN

• Supervise the receipt, storage, and dispatch of goods (inbound/outbound logistics).
• Optimize warehouse layout, space utilization, and workflow processes
• Oversee inventory control processes, including cycle counts and physical verification.
• Manage, train, and motivate warehouse staff, including supervisors and laborers.
• Schedule shifts and assign daily tasks to meet operational targets.
• Ensure accurate data entry and integrity within the Warehouse Management System (WMS).
• Investigate and resolve inventory discrepancies, stock issues, and system errors.
• Ensure adherence to all company policies, safety protocols, and regulatory requirements.
• Conduct regular safety inspections and training for equipment handling and procedures.
• Track key performance indicators (KPIs) like order fulfilment rate, inventory accuracy, and shipping time.
• Prepare and present operational reports to senior management.

SR OFFICER WAREHOUSE - E.R.P ENTERPRISE - KARACHI, PAKISTAN

(2020-01 - 2023-12)

• Make transfer outbound delivery with gate pass.
• To maintain inventory management (inbound, outbound)
• Receive incoming materials without error. Data Entry and reconciliation
• Ensure 100% inventory accuracy Coordinate with sale & marketing for timely execution of dispatch plans Conduct cycle count to ensure strong inventory control
• Ensure all safety and quality standards are strictly followed

SR OFFICE ASSISTANT EXAMINATION DEPT - BAQAI UNIVERSITY - KARACHI, PAKISTAN

(2019-01 - 2020-12)

• Ensure Rectify problem-related to student as well as on due time
• Maintain inwards and outwards files on due time for management. administration etc.
• Ensure timely reporting and submission of all files related to student and admin
• Records for controller of examination dept.
• Deploy examination to conduct the exam

COMPLAIN OFFICER - DARAZ - KARACHI, PAKISTAN

(2018-01 - 2019-12)

• Response Time: Delays in responding to and addressing customer complaints.
• Resolution Quality: Inadequate solutions or resolutions that do not fully address customer issues.
• Communication: Poor communication skills or insufficient updates provided to customers.
• Follow-Up: Lack of proper follow-up on unresolved complaints or ongoing issues.
• Knowledge Gaps: Limited knowledge or training in handling specific or complex problems.
• Policy Adherence: Inconsistent application of company policies or procedures.
• Customer Handling: Difficulty managing customer expectations or maintaining professionalism in challenging situations.
• Workload Pressure: Overwhelming volume of complaints leading to burnout or reduced effectiveness.
• Resource Availability: Insufficient tools or resources to effectively manage and resolve complaints.
• Feedback Utilization: Ineffective use of customer feedback to improve processes or service quality.

WAREHOUSE INCHARGE - SUPREM TEXTILE - PAKISTAN

(2002-01 - 2012-12)

• Inventory Management: Oversee and manage inventory levels, including stock rotation, ordering, and replenishment to ensure optimal stock levels.
• Sales Supervision: Monitor and drive sales performance, including setting targets, analyzing sales data, and implementing strategies to achieve sales goals.
• Customer Service: Provide exceptional customer service, handle customer inquiries, resolve complaints, and ensure a positive shopping experience.
• Staff Management: Supervise, train, and schedule store staff, ensuring they are knowledgeable and perform their duties effectively.
• Visual Merchandising: Ensure the store layout, displays, and merchandising align with company standards and attract customers.
• Cash Handling: Oversee cash register operations, including cash reconciliation, and ensure accurate financial transactions.
• Compliance: Ensure store operations comply with company policies, safety regulations, and legal requirements.
• Reporting: Prepare and submit regular reports on sales, inventory, and other store performance metrics to senior management.
• Maintenance: Maintain store cleanliness, organization, and ensure that equipment and fixtures are in good working condition.

MASTER - ECONOMICS - JAMSHORO UNIVERSITY SINDH (2013-01 - 2013-12)

GRADUATE - Bachelor of Arts - JAMSHORO UNIVERSITY SINDH (2011-01 - 2011-12)

INTERMEDIATE - COMMERCE - GOVERMENT JINNAH COLLAGE (2000-01 - 2000-12)