Faisal Khanzada

Information Technology Expert with over two decades of proven expertise in supervision, operations management, administration, training, project management, and cross-functional communication. A collaborative leader adept at maximizing team performance to drive efficient production. Detail-oriented scheduler poised to transition into a managerial role within a forward-thinking organization.

Known for spearheading technological initiatives to align with business objectives, including proactive process improvements and implementing digital solutions to support organizational digitization strategies.

Work Journey: (22 Years)

• Deputy Manager IT Infrastructure, Systems and Support

• Head of Technical Department

• Deputy Manager Infrastructure, Systems & Support

• Systems and Networks Manager

• Technical Advisor

• Graphics Engineer 

Technical Knowledge & Expertise:

• Accomplished professional with over 20 years of hands-on experience specializing in planning, organizing, and managing information technology functions. Proven track record of success in driving IT initiatives aligned with organizational objectives. Proficient in leveraging technology to streamline operations, enhance efficiency, and optimize performance. Adept at leading cross-functional teams and implementing innovative solutions to meet evolving business needs.
• Skilled in identifying, assessing, and addressing security threats to safeguard organizational assets. Adept at developing and implementing tailored risk management frameworks to ensure compliance and resilience against evolving threats.
• Extensive hands-on experience in Mail Server Migration and Management at the enterprise level, proficient with various platforms including cPanel/WHM, Microsoft 365 Exchange, Zimbra, Exim, and Dovecot. Adept at seamlessly migrating mail servers and ensuring smooth operations. Skilled in configuring, optimizing, and managing mail server systems to meet organizational needs and enhance efficiency. Proven track record of successful implementation and maintenance of mail server infrastructure across diverse environments Knowledge in e-discovery, Microsoft 365 Information Protection & Governance, compliance, and secure score.
• Extensive hands-on expertise in managing various Firewalls, with a focus on FortiGate, pfSense, IP-Fire, and IPCOP. Proven track record of configuring, optimizing, and securing network infrastructures to ensure robust protection against cyber threats. Skilled in implementing firewall policies, managing access controls, and monitoring network traffic to safeguard organizational assets. Experienced in troubleshooting firewall issues and providing effective solutions to maintain network integrity and security. Advanced PC/Laptop/Server and other hardware knowledge.
• Proficient in team building and coaching with a focus on fostering cohesive and high-performing teams. Demonstrated expertise in creating a collaborative work environment and cultivating strong relationships among team members. Skilled in identifying individual strengths and areas for development, and providing tailored coaching and mentorship to optimize team performance. Experienced in implementing strategies to enhance teamwork, communication, and morale, resulting in increased productivity and employee satisfaction.
• Extensive experience in designing physical networks utilizing Cat6 and Fiber Optic technologies with a focus on redundancy. Proficient in creating robust network infrastructures that ensure high availability and reliability. Skilled in planning and implementing redundant network configurations to minimize downtime and maximize uptime. Experienced in optimizing network performance, scalability, and resilience through strategic design principles and best practices.
• Extensive hands-on experience in IP Telephony technology, encompassing installation, configuration, and management. Proficient in deploying and maintaining IP-based phone systems to facilitate efficient communication within organizations. Skilled in configuring VoIP protocols, such as SIP and RTP, to optimize call quality and reliability. Experienced in managing IP phone endpoints, VoIP gateways, and PBX systems to ensure seamless operation and user satisfaction.

BCS(Hons) Computer Sciences