Office Manager / Executive Assistant - User Experience Hub - Multan
(2025-02-25 - 2025-04-30)
- Managed daily operations of the Multan-based office for a U.S.-based company, ensuring smooth administrative functions and workplace efficiency.
- Assisted executive leadership in the HR recruitment process, including drafting job descriptions, publishing job postings on prominent local job portals, and screening potential candidates.
- Coordinated and resolved staff-related issues, maintained office records, and supported overall personnel management.
- Acted as a key liaison between the local team and international management, facilitating clear communication and task execution.
Support Officer - ABUDHAB ISLAMIC BANK (ADIB)
(2013-05-15 - 2023-11-31)
- Managing and controlling office procurement and supplies, coordinating with Vandor's and building management.
- Coordinating with all Government Departments for premises-related issues.
- Maintaining personal finance files 1st MIS.
- Receiving the PERSONAL FINANCE file from sales.
- Ensuring the authentication of the customer documentation attached in the file by the sales staff to comply with the ADIB policies and Shariah.
- Ensuring the completion and accuracy of the product contracts, i.e., MURABAHA contract, Security Cheque, etc.
- Receiving/Printing the Pay Orders from RFO and ensuring the safe custody of the same till delivered.
- Delivering the Pay Order against valid required documents and confirmation from TL/SM.
- Maintaining proper records for the utilized ADIB printed stationery, S-Cheque, etc. PAY ORDERS.
- Maintaining the pay order MIS.
- Maintaining the plain Cheque stationery.
- Preparing closing sheets and sending the closing documents to RFO (Regional Finance Office).
Relationship Executive (Covered Cards) - ABUDHAB ISLAMIC BANK (ADIB)
(2013-01-15 - 2013-05-13)
- Joined as a relationship executive to a very well-organized and target-oriented covered card team.
- Started building up a strong clientele for the company, keeping the level of customer service at its highest excellence.
- Achieving month-to-month targets set by the Department High Command.
- Managed a full team of 15 as Team Leader in the absence of the Team Leader for the entire two months.
Relationship Officer (Auto Loans Dubai) - DUNIA FINANCE LLC - Dubai
(2012-03-01 - 2012-12-31)
- Responsible for improving the business with the Automobile showrooms and maintaining a healthy relationship.
- Informing and educating the dealership about the new policies of the company from time to time.
- Worked as an important team member of the target-determined team to achieve monthly and day-to-day targets.
- Established a concrete clientele for the company.
- Reasonable for getting the customers and maintaining a healthy relationship with them.
Documentation Officer (Operations / Credit Initiation Unit) Data Entry - BARCLAY'S BANK PLC U.A.E - U.A.E
(2007-12-03 - 2012-02-01)
- Supervising Data Entry for Cards / Personal Loans/ Business Loans.
- Handling UAT testing for Cards / Personal Loans.
- Providing comprehensive assistance to the CPV (Customer Profile Verification) department from time to time to share their workload.
- Prepared E-box and Central Bank customers screening process manual and enhanced/updated it from time to time as per Business requirements.
- Performing E-Box / Central Bank / Em-credit / to screen the New to Bank customers before taking them aboard daily.
- Solving/replying to the queries from the team back in India related to data entry and providing them the training on any enhancements in the system.
- Achieving the given targets by management from time to time for the projects.
- Handling BT, COC from Business, updating MI, and making sure that the requests have been processed within the TAT.
Junior Documentation Officer (Operations / Origination) - BARCLAY'S BANK PLC U.A.E - U.A.E
(2009-01-08 - 2010-05-31)
- Created /Implemented / Updated IFE process Manual for Operations to create Internet Banking.
- Printing the Welcome letters of the newly created IFE User IDs and handing over to the mail room to dispatch to the customers, along with the hard /soft copy, hands off.
- Maintaining the daily MI / Tracker in the common folder.
- Rechecking / cross verification of the Courier Invoice of the delivery-related charges
Synergy Supervisor - BARCLAY'S BANK PLC U.A.E - U.A.E
(2009-01-08 - 2010-05-31)
- Given training to take care of the synergy Dept as supervisor / Authorizer for the Scanning of signature cards for the customers and other Documents.
Record Management Officer - BARCLAY'S BANK PLC U.A.E - U.A.E
(2009-01-08 - 2010-05-31)
- Given additional responsibilities as RMO for Origination to Archive/retrieve all kinds of customer-related documents. To facilitate the Archival / Retrieval Requirements of the other departments upon their requests.
- Maintaining the MIS of their requests to reallocate the related cost to their Archival / Retrieval Request under their Cost Centre.
Customer Relationship Officer (Personal Loans) - BARCLAY'S BANK PLC U.A.E - U.A.E
(2007-12-03 - 2009-01-08)
- Performing as a customer relationship officer in the personal loan department.
- Since the date of joining, I have been rewarded twice with certificates for my outstanding performance as the best employee of the month.
- Managing the back office in the absence of my seniors. Taking care of the daily routine process, such as calling the customers, fixing the appointments with them.
- Visiting them to verify their documents and collecting PDCs for their loan at their location. Submitting the same to the operation department for loan disbursal.
Sales Executive - Asim Neon Advertising - Sharjah
(2006-12-01 - 2007-12-31)
- Joined as a sales executive and took care of the company's major clients.
- Supervision of the work sites to ensure the quality of the job and satisfaction of the customer.
- Managing the production team and procurement department.
Sales Executive - LEGACY CREATIVE SOLUTIONS - Dubai
(2006-07-01 - 2006-12-31)
- Worked as a sales executive and managed their major accounts.
- Getting new clients and providing them with services as per their advertising needs.
- Helping clients to build up and maintain their corporate identity.
- Providing solutions to the clients related to their media and advertising requirements.
- Coordination with the production department to maintain the quality of deliverables to the client's satisfaction.
Sales Manager - GULF APPAREL GARMENTS TRD U.A.E - U.A.E
(1997-01-01 - 2006-12-31)
- Responsible for all the marketing & sales strategies.
- Participating in international trade Exhibitions throughout the Middle East.
- Research and market surveys.
- Office day-to-day duties supervision and management.
- Taking care of the production unit.
Showroom Supervisor - ULTIMATE FASHIONS L.L.C U.A.E - U.A.E
(1995-01-01 - 1997-12-31)
- Supervised the showrooms of this multinational garments chain all over the U.A.E.
- Handled the interior decoration of all the showrooms.
- Banking Co-ordination and handling of cash registers.
Showroom Supervisor - SHAH'S WAREHOUSE L.L.C U.A.E - U.A.E
(1991-01-01 - 1995-12-31)
- Supervised sales staff in attending to customers and the preparation of daily sales reports.
- Reporting to the General Manager and updating with a daily schedule.
- Attending meetings with clients to ensure their satisfaction and to promote the products.
- Ensure coverage and penetration of the market through the direct selling channel.
- Preparation of price list, monitoring constantly for any changes, and circulating it among dealers and other valued customers.
- Handled cash registers and bank coordination.
- Coordination between the production department and the sales department to ensure regular stock availability.
