Faiz Muhammad

Electronics Engineer with hands-on experience in technical support, network troubleshooting, and quality management. Skilled in diagnosing LAN/Wi-Fi, router, and hardware software issues while analyzing operational data to identify process gaps and improve system performance. Adept at delivering quick, customer-focused solutions and enhancing service quality through continuous process improvement.

Total Quality Management Officer at Sybrid Private Limited (2024-05 – Present)

• Conducted customer feedback analysis to identify process gaps and improve service quality.
• Monitored operational processes to ensure adherence to quality standards and internal controls.
• Assisted in implementing corrective actions to reduce errors and inefficiencies.
• Prepared reports and insights to support decision-making and continuous improvement.
• Collaborated with cross-functional teams to ensure process compliance and service excellence.

Technical Support Engineer at Sybrid Private Limited (2023-11 – 2024-05)

• Provided technical assistance for network-related issues including LAN/Wi-Fi, routers, and switches.
• Diagnosed and resolved hardware/software connectivity issues efficiently.
• Maintained records of technical issues and resolutions to improve response processes.
• Escalated major network issues to relevant departments.

Bachelor of Engineering in Electronics Engineering – Quaid-e-Awam University of Engineering Sciences & Technology (2022-11)