Faiza Khalid

A motivated and detail-oriented banking professional with strong expertise in customer relations, cash handling, and compliance operations. Skilled in managing front-line services, ensuring customer satisfaction, and meeting performance goals. Passionate about contributing to organizational growth through professionalism, teamwork, and dedication.

Counter Service Officer (CSO) - Bank Alfalah Limited - Corporate Branch, Lahore

(2023-06)

• Handle deposits, withdrawals, and fund transfers efficiently at the cash counter.
• Provide exceptional front-desk service and assist customers with banking queries.
• Guide clients on financial products and account-related procedures.
• Open and manage customer accounts (current/savings), process cheque books and debit cards.
• Ensure strict compliance with AML/KYC and internal audit standards.
• Maintain documentation in accordance with SBP and bank policies.
• Identify and report suspicious transactions promptly.

Master in Commerce - Commerce - Hailey College of Commerce, Punjab University (2022)

Bachelor of Commerce - Commerce - Punjab Group of Colleges, Lahore (2018)