Faiza Mukhtar

Dedicated and detail-oriented Aviation Management graduate with a strong foundation in service quality metrics and passenger satisfaction. Proven ability to analyze consumer behavior and loyalty within the aviation industry through quantitative research. Seeking an entry-level position to utilize my analytical skills and practical airport experience to enhance operational efficiency.

Intern - Allama Iqbal International Airport (AIIAP) - Lahore, Pakistan

Duration: 6 Weeks

• Gained hands-on experience in airport ground operations and passenger handling services.
• Assisted in monitoring terminal operations to ensure compliance with safety and service standards.
• Observed and documented workflows within various airport departments to understand integrated aviation management.

Lead Researcher - Institute of Aviation Studies

• Conducted a comprehensive study using a positivist philosophy to evaluate airline passenger satisfaction.
• Utilized statistical correlation results to interpret data regarding customer loyalty trends.
• Successfully defended research findings before an external examiner and faculty board.

Bachelors - Aviation Management - Institute of Aviation Studies (IAS)