Faiza Saher

Network Engineering professional with over 3 years of progressive experience at National Telecommunication Corporation (NTC), specializing in APN device procurement, vendor coordination, inventory management, and billing reconciliation. CCNA certified with strong client relationship management and cross-functional coordination skills.

Background also includes experience teaching Science, Mathematics, and Computer Science at the secondary level.

Senior Network Engineer - National Telecommunication Corporation (NTC) - Islamabad

(2025-05)

• Lead APN device procurement and vendor coordination with Zong for government and corporate clients
• Oversee inventory management and allocation of APN devices across client accounts
• Manage APN contract renewals, ensuring service continuity and compliance
• Resolve payment discrepancies and perform reconciliation of APN device billing with vendor, managing monthly payment files
• Oversee device activation/deactivation processes and streamline monthly/quarterly regional data reporting to headquarters
• Resolve escalated customer complaints and operational issues, improving client satisfaction

Network Engineer - National Telecommunication Corporation (NTC) - Islamabad

(2023-08 - 2025-05)

• Managed end-to-end APN device procurement and inventory operations
• Independently managed device activation/deactivation and consolidated monthly/quarterly regional data for headquarters
• Performed manual payment reconciliation with vendor to ensure financial accuracy and managed monthly payment files
• Handled day-to-day operational and customer support activities

Junior Network Engineer - National Telecommunication Corporation (NTC) - Islamabad

(2022-10 - 2023-07)

• Managed monthly payment files and reconciliations
• Assisted with device activation/deactivation and regional data compilation for monthly and quarterly reporting
• Handled day-to-day operational and customer support activities

Teacher — Computer Science, Science & Maths - The Educators, Hill View Campus - Islamabad

(2018-01 - 2019-08)

• Taught Computer Science, Science, and Mathematics at the secondary level

Teacher — Science & Mathematics - International Islamic Grammar School - Islamabad

(2016-01 - 2017-03)

• Taught Science and Mathematics at the secondary level

Trainee, PSEB Paid Internship (PTCL Project) - PTCL

(2014-03 - 2014-08)

• Trained on data transfer systems and PTCL network hierarchy

Intern, NGN/HCTE - PTCL - PTCL Satellite Town, Rawalpindi

(2013-03 - 2013-10)

• Operated CC08 system for O&M; conducted E1 live testing and dual homing activities

Intern - KESC - Bin Qasim Power Plant, Karachi

(2011-07 - 2011-09)

• Trained on electricity production processes and feed water level detection for boiler drum operations

M.Sc. - Power Engineering (2020 - 2024)

B.E. - Electrical Engineering (2014)