Operation Manager at 3S Global Forwarding (2024-04 – Present)
- Develop and implement operational strategies to achieve business objectives.
- Oversee the movement of shipments from origin to destination, ensuring timely and secure delivery.
- Analyze and optimize transportation routes to reduce costs and improve efficiency.
- Build and maintain relationships with carriers, negotiating rates and services as needed.
- Supervise warehouse operations, ensuring accurate inventory management and timely loading/unloading of cargo.
- Provide excellent customer service, responding to inquiries and resolving issues promptly.
- Lead and manage a team of operations staff, providing guidance and training as needed.
- Continuously review and improve operational processes to increase efficiency and reduce costs.
- Ensure compliance with relevant regulations, laws, and industry standards.
- Manage operational budgets and control costs to achieve business objectives.
Sales Officer in Mak World Wide Pakistan at Mak World Wide Pakistan (2023-03 – 2024-03)
LCL Consolidation
- Telesales for LCL Consolidation.
- AIR and Custom Clearance shipments.
- Providing necessary training to team members.
- Handling International and locals Sales in Pakistan
- Receive telephone / written inquiry from customers
- Contacting customers to get more import and export bookings.
- Sending booking confirmation to customer and operations team
- Updating the current status to customer for the weekly console planning's
- Generating new business both in face to face meetings and over the phone.
- Updating customers with shipment status for Delivery order and cargo release.
- Monitoring sales and generating weekly / monthly bookings and quote reports.
- Communication on email and phone with inland and overseas customers and agents.
- Manage Customer Satisfaction Surveys with support of sales, marketing & and senior
- Collect data & analysis trends providing inputs for continuous improvement initiatives.
- Management Evaluate survey results and prepare reports for management review & action.
- Ensuring cargo stuffing and vessel sailing of import and export shipments for customer's satisfaction.
- Coordinating with sales, key account management and project management teams in achieving Predefined business objectives.
- Preparation of import and export quotes for customers, which will involve examining products or materials to estimate quantities weight and type of container required for storage or transport.
Account Manager at Apple Consolidation (2020-11 – 2023-02)
- Invoicing
- Vouchers
- Remittance
- Console Costing
- Bank Reconciliation
- Customers Recovery
- Issuance of Cheques
- Resolving Team Matters
- Refunds of Excess Freight Cases
- Handling Company Cooperate accounts.
- Terminal Invoicing Reconciliation and Payoff
- CFS Matters Collection Reconciliation and Payoff
- Work on new strategy about improve our service.
- Admin (All kind of Utility Bills and other Admin Work)
- Correspondence with clients / Agents and shipping lines.
- Shipping Line / Foreign Agents and Locals Vendors Payments Matters and pay off.
Operation Manager at Import Documentation (2014-03 – 2020-10)
- Yards Matters
- Console Costing
- Resolving Team Matters
- Issuing of Import Delivery Orders
- Handling Company Cooperate accounts.
- Arranging Meeting with Teams Members.
- Work on new strategy about improve our service.
- Local and International Correspondence with clients / Agents and Shipping lines.
Assistant Accountant at Seagull Shipping & Logistics Pvt Ltd (2012-02 – 2014-02)
- Vouchers
- Terminal Invoicing
- Bank Reconciliation
- Customers Recovery
- Cheques Deposit In To Bank and Issuance of Cheques
Assistant Accountant at Trans Net International (2010-01 – 2012-01)
- Invoicing
- Vouchers
- Terminal Invoicing
- Customers Recovery
- Issuance of Cheque
Documentation Manager at Deep Ocean Logistics (2008-01 – 2010-12)
- Resolving Team Matters
- Issuing of Import Delivery Orders
- Handling Company Cooperate accounts.
- Issuing of Export Original Bill of Loading.
- Arranging Meeting with Teams Members.
- Work on new strategy about improve our service.
- Dealing with Master Carriers reading good pricing and services.
- Local and International Correspondence with clients / Agents and shipping lines.
Room Operator at Fine CNG Station (2006-01 – 2007-12)
- Assists in the safe and efficient operation of the power plant and its supporting equipment and systems.
- In a processing plant, control room operators monitor and control the operation of its processing units using a distributive control system (DCS) typically located within the plant
- Job duties and responsibilities may include logging production reports, performing rounds to take meter or gauge readings, and monitoring alarms. Responsible for the safe and reliable operation of processing plants and pipelines.
Sales Officer / Computer Operator at Olympic Enterprises (2003-01 – 2005-12)
- Computer Operator
- Maintaining the Records of All Articles of Safety Shoes and All Types of Safety Equipment's
- Attending Tenders of of All Types of Safety Equipment's and delivered the Goods as per Customer Requirement
Computer Operator (K.P.O) at Friends Distribution (2002-07 – 2002-12)
- Cash Deposit In To Bank
- Cash Received from Salesman
- Maintaining Records of All items of Distribution
Surveyor at Oceanic Surveyors at Oceanic Surveyors (2002-01 – 2002-06)
Project Cargoes
- Claims management
- Pre / Post shipment inspection
- Loading / Unloading / Delivery supervision
- Container Grounding at Port and taking Snaps of Cargo for inspection. Preparing report and Submit to Appeaser (Custom Examiner)
