Senior IT Officer - YKK Pakistan Pvt Limited - Pakistan
(2023-03)
Senior IT Officer II in Information Technology Dept. Responsible for Desktop, Hardware Maintenance and Network Support at YKK Pakistan Head office and factory.
- Provides Desktop support services in a YKK Pakistan factory of 300+ users since more than 2 years including Karachi, Lahore, Sialkot and Faisalabad Sales office.
- Installing and configuring computer hardware, software, systems, networks, HP, Epson, Zebra printers, and scanners.
- CCTV surveillance installation Dahua camera's configuration.
- Monitoring, Troubleshooting, Resolving Hardware/Software/Networking issues.
- Repairing and replacing equipment as necessary.
- Setting up accounts for new users.
- E-mail Configuration (Mozilla Thunderbird, Gmail, Outlook).
- Will be able to analyze and resolve user's problems & provide a technical solution to facilitate them in optimizing their work
- Arrange and set up multimedia Projector, Laptops, Mics, Amplifiers & other Audio-Visual Devices for meetings and conferences where required.
- Provide support for any information technology issues and problems.
- Supporting IT during Events e.g., Work Shops, Conferences, Executive Meetings, etc.
- Analyze and Gather basic information of issue reports on the Service desk and record them.
- Work collaboratively with the IT team and perform other duties as assigned by line Manager/Supervisor.
- Databases (MS Access, MySQL, Oracle, SQL, PL/SQL).
- Monitoring Android applications in YKK Pakistan.
- Monthly prepare accurate and timely desktop audit reports.
- Monthly prepare accurate and timely hardware service reports.
- PDA installation for android application in YKK Pakistan.
- Provide Support for Live Audio Video streaming.
- Provides support on windows all versions of operating system, Microsoft office, TCP/IP, DHCP, DNS and wins. The support varies from windows, office, hardware, and network connectivity.
- Cable management system, Detecting issues.
- Connecting switch and patch panel.
- Install hardware into the rack protect cables during installation.
IT Officer - Otsuka Pakistan - Pakistan
(2023-01 - 2023-02)
IT Officer in Information & Communication Technology Dept.
Desktop Support Assistant - Novatex Limited - Pakistan
(2020-03 - 2022-12)
Assistant Supervisor in Information & Communication Technology Dept. Responsible for Desktop, Hardware Maintenance and Network Support at Novatex plant.
- Monitoring, Troubleshooting, Resolving Hardware/Software/Networking issues.
- Repairing and replacing equipment as necessary.
- Setting up accounts for new users.
- E-mail Configuration (Mozilla Thunderbird, Gmail, Outlook).
- Will be able to analyze and resolve user's problems & provide a technical solution to facilitate them in optimizing their work
- Arrange and set up multimedia Projector, Laptops, Mics, Amplifiers & other Audio-Visual Devices for meetings and conferences where required.
- Provide support for any information technology issues and problems.
- Supporting IT during Events e.g., Work Shops, Conferences, Executive Meetings, etc.
- Analyze and Gather basic information of issue reports on the Service desk and record them.
- Work collaboratively with the IT team and perform other duties as assigned by line Manager/Supervisor.
- Databases (MS Access, MySQL, Oracle, SQL, PL/SQL).
- Monitoring Oracle Android applications in Novatex limited.
- Monthly prepare accurate and timely desktop audit reports.
- Monthly prepare accurate and timely hardware service reports.
- Provide Support for Live Audio Video streaming.
- Provides support on windows all versions of operating system, Microsoft office, TCP/IP, DHCP, DNS and wins. The support varies from windows, office, hardware, and network connectivity.
- Cable management system, Detecting issues.
- Connecting switch and patch panel.
- Install hardware into the rack protect cables during installation.
Intern - PIA - Karachi, Pakistan
(2018-05-10 - 2018-06-22)
IT Dept internship experience that polished knowledge, skills, and set career goals and objectives.
- Working on C# Project Inventory Management System.
- Learning IT Infrastructure in PIA Head office in Karachi.
- Making Android application "7 Wonders".
