Faizan Amjad

Computer Science student finishing my 7th semester at the University of Lahore, with a strong interest in programming and web development. I bring solid problem-solving and communication skills from customer-facing and compliance roles, and I now put that same attention to detail into building working software.

Live Chat Support - Quick Office - Lahore, Pakistan

(2024-07)

• Provided live chat support to customers in the US and Canada on custom box orders and inquiries
• Resolved issues related to orders, customization, and delivery, ensuring customer satisfaction
• Guided customers through product selection, customization options, and pricing

KYC Analyst - Cappersoft - Lahore, Pakistan

(2022-12 - 2024-03)

• Conducted thorough verification of customer documents to ensure authenticity and regulatory compliance
• Collaborated with the compliance team to identify, report, and resolve fraudulent activity
• Demonstrated strong attention to detail and analytical skills throughout the KYC process

B.S. - Computer Science - University of Lahore (2023 - 2027)