Faizan Awan
Visa Specialist
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About
Visa Specialist with extensive experience in travel regulations and visa application processing. Skilled in providing exceptional client service and proficient in tour package sales, dedicated to facilitating seamless travel experiences. Looking to leverage my expertise to enhance client satisfaction and operational efficiency in a reputable travel agency.
Experience
Visa Processing Specialist/Travel Advisor at EDCEUM (STUDY ABROAD CONSULTANCY) (2022-02 – Present)
- Provided Visa and Documentation assistance for clients.
- Managed Study, Tourism, and Business/Corporate visa filing for countries including Canada, the US, Europe, the UK, UAE, China, South Korea, Sri Lanka, Azerbaijan and more.
- Completed visa application form filling accurately and efficiently.
- Developed legal documents to support visa applications.
- Organized itinerary planning to meet client needs.
- Arranged hotel reservations, Transport for travelers.
- Prepared covering letters to accompany visa applications.
- Resolved case-specific issues and escalated complex situations as necessary.
Travel Consultant / Front Desk Supervisor at PREMIO TRAVELS & TOURS PRIVATE LTD. (2019-02 – 2022-01)
- Provided customer consultation to understand travel needs and preferences.
- Developed itinerary planning tailored to individual client desires.
- Organized and facilitated tour arrangements based on client specifications.
- Assisted clients with visa and documentation requirements.
- Managed hotel and tour reservations through platforms such as Booking.com, Agoda, and Viator.
- Created, marketed and Sold leisure packages for destinations including UAE, Turkey, Egypt, and other locations.
- Conducted cost estimations to ensure budget alignment for travel services.
- Executed customer follow-up to enhance satisfaction and address inquiries.
- Handled payment processing to ensure secure transactions.
- Generated receipts for all completed transactions for client records.
Customer Support Representative / Sales Representative at ABACUS CONSULTING (2017-11 – 2019-01)
- Managed inbound calls to address customer inquiries and concerns.
- Responded to customer emails and messages in a timely manner.
- Delivered product and service information to assist customers.
- Resolved customer issues effectively to enhance satisfaction.
- Conducted sales pitches to promote products and services.
Education
Bachelor of Commerce in Commerce – Global Institute Lahore
