Visa Processing Specialist/Travel Advisor at EDCEUM (STUDY ABROAD CONSULTANCY) (2022-02 – Present)
- Provided Visa and Documentation assistance for clients.
- Managed Study, Tourism, and Business/Corporate visa filing for countries including Canada, the US, Europe, the UK, UAE, China, South Korea, Sri Lanka, Azerbaijan and more.
- Completed visa application form filling accurately and efficiently.
- Developed legal documents to support visa applications.
- Organized itinerary planning to meet client needs.
- Arranged hotel reservations, Transport for travelers.
- Prepared covering letters to accompany visa applications.
- Resolved case-specific issues and escalated complex situations as necessary.
Travel Consultant / Front Desk Supervisor at PREMIO TRAVELS & TOURS PRIVATE LTD. (2019-02 – 2022-01)
- Provided customer consultation to understand travel needs and preferences.
- Developed itinerary planning tailored to individual client desires.
- Organized and facilitated tour arrangements based on client specifications.
- Assisted clients with visa and documentation requirements.
- Managed hotel and tour reservations through platforms such as Booking.com, Agoda, and Viator.
- Created, marketed and Sold leisure packages for destinations including UAE, Turkey, Egypt, and other locations.
- Conducted cost estimations to ensure budget alignment for travel services.
- Executed customer follow-up to enhance satisfaction and address inquiries.
- Handled payment processing to ensure secure transactions.
- Generated receipts for all completed transactions for client records.
Customer Support Representative / Sales Representative at ABACUS CONSULTING (2017-11 – 2019-01)
- Managed inbound calls to address customer inquiries and concerns.
- Responded to customer emails and messages in a timely manner.
- Delivered product and service information to assist customers.
- Resolved customer issues effectively to enhance satisfaction.
- Conducted sales pitches to promote products and services.
