Fakhar Nawaz

Experienced and result-oriented ERP Functional Consultant with over 2+ years of experience specializing in Odoo and Gofrugal (Zoho product) implementations and functional support. Skilled in handling complete ERP lifecycles — from requirements gathering and configuration to go-live and post-implementation support. Delivered 65+ successful ERP projects across industries including restaurants, retail, and manufacturing.

Currently providing ongoing Odoo functional support, resolving client issues, and ensuring smooth system operations. Adept at business process mapping, user training, and optimizing workflows to enhance operational efficiency and client satisfaction.

Odoo Functional Support Specialist - Pakistan

(2025-05)

• Providing ongoing functional support to Odoo clients across multiple versions (v14-v19).
• Diagnosing and resolving functional issues in Accounting, Inventory, POS, HRMS, and CRM modules.
• Coordinating with technical teams to escalate and resolve complex system issues.
• Conducting follow-up training sessions and updating user documentation as needed.
• Ensuring client satisfaction through timely resolution of support tickets and queries.

ERP Functional Consultant - Bizmatic Pvt. Ltd. - Pakistan

(2023-01 - 2025-05)

• Managed full-cycle implementations for Odoo and Gofrugal ERP systems across 65+ diverse clients.
• Customized modules including Accounting, POS, HRMS, Inventory, Manufacturing, and CRM.
• Conducted detailed requirement analysis, configuration, and UAT testing for each project.
• Delivered user training, post-implementation support, and thorough documentation.
• Reduced average go-live timelines by streamlining requirement-gathering and UAT processes.
• Successfully implemented 50+ Gofrugal projects for restaurant chains and franchises.

Bachelor of Science - Computer Science - Virtual University of Pakistan (2022)