Farah Maham

A highly motivated and results-driven professional with a strong background in business development, marketing, and textile design. Skilled in strategic planning, client relationship management, and driving business growth. Possesses excellent problem-solving abilities and a passion for delivering high-quality results across diverse industries.

Business Development Officer - Allied Bank Ltd - Islamabad

(2017-05)

Responsible for expanding the bank's client base by identifying new business opportunities and clients.

• Conducted market research and competitor analysis to understand market trends and client needs.
• Successfully increased the bank's outreach in the Islamabad region through proactive business development strategies.
• Assisted in cross-selling various banking products such as loans, savings accounts, and credit cards.
• Collaborated with other departments to ensure seamless onboarding of new clients and smooth service delivery.

Relationship Officer - Faysal Bank Ltd

(2017-02 - 2017-05)

• Build and maintain strong, long-lasting customer relationships
• Understand customer needs and recommend suitable financial products and services
• Cross-sell bank products and services to meet customer needs and revenue targets
• Resolve customer inquiries and complaints in a timely and professional manner
• Collaborate with other departments to ensure customer satisfaction and service quality
• Stay updated on market trends, products, and regulations
• Prepare and analyze financial reports and documents

Sales Executive - Silk Bank Ltd

(2015-01 - 2017-02)

• Introducing products offered by the Silk Bank "Personal Loan Facility" and "Ready Line Account"
• Identifying the customer needs and suggesting the best suits product
• Handling customer complaints & queries to resolve their issues
• Follow up turn-around time for customer facilitation
• Striving to capture maximum competitive market share
• To maintain liaison with customers
• Achieve sales targets and goals set by the bank

Master of Business Administration - Marketing - University of Lahore, Islamabad Campus (2012 - 2014)

Master - Textile and Fashion Designing - National Textile Institute, Islamabad | Affiliated with Sarhad University (2007 - 2009)

Bachelor of Arts - Allama Iqbal Open University (2004 - 2006)

Intermediate - Computer Science - BISE - Rawalpindi (2002 - 2004)

Secondary School Certificate - FBISE - Islamabad (2000 - 2002)