Farah Shahid

Dedicated and detail-oriented Banking & Finance professional with strong skills in financial operations, customer service, and regulatory compliance. Experienced in managing accounts, analyzing data, and supporting business growth through accurate and efficient financial processes.

Customer services Representative | Branch Operations & Account Services - UBL - Karachi

(2025-07)

• Account Opening
• Supervising financial and non financial transactions
• Ensuring Accuracy and Efficiency
• Maintaining distinguished customer experience
• Strive to resolve customer queries and provides quick resolution
• Maintaining branch ambiance and upkeep up to the mark

Branch Operations Manager (Officiating) - UBL - Karachi

(2025-08 - 2025-12)

• Supervising financial and non financial transactions
• Ensuring Accuracy and Efficiency
• Maintaining ATM Uptime and Replenishment as per SOPs
• Account Opening
• JRC and Vouchers Checking

Branch service supervisor (BSS) - UBL - Karachi

(2023-12 - 2025-07)

Branch service officer (BSO) - UBL - Karachi

(2023-04 - 2023-12)

Customer Support Executive - PTCL - Karachi

(2017-09 - 2018-05)

• Listening to customer's queries regarding services (Landline, Broadband, EVO 3G/4G (Charji), IP TV, Netflix/Iflix)
• Provide technical support for on spot resolution

Teaching - LITTLE STAR GRAMMAR SCHOOL - Karachi

05 Year tenure

• Plan and deliver engaging lessons based on curriculum
• Assess and evaluate students' progress and performance
• Manage classroom behavior and maintain discipline
• Prepare lesson plans, exams, and assignments
• Encourage a positive and inclusive learning environment

Masters - Political Science - Karachi University (2021)

Graduate - B.A - Karachi University (2018)

Intermediate - Pri-Medical - Karachi Board (2015)

Matriculation - Science - Karachi Board (2013)