Faraz Khan

Motivated and customer-focused Hospitality Operations student currently pursuing a Diploma in International Hospitality Operations at COTHM. Passionate about delivering outstanding guest experiences and eager to apply academic knowledge in a professional hotel environment through an internship or entry-level hospitality role. Possesses strong communication skills, a positive attitude, and a willingness to learn.

Committed to providing excellent customer service while developing practical experience in front office, food & beverage, guest relations, and overall hotel operations.

Customer Support Specialist at Airbnb (2023-01 – 2024-12)

Private Investor

• Assisted guests and hosts with reservations, cancellations, payment inquiries, and account-related issues across Airbnb and Vrbo platforms.
• Managed over 60 customer inquiries daily through live chat while maintaining high service quality and customer satisfaction.
• Supported users with booking management, listing setup, guest communication, and platform navigation.
• Resolved urgent cases, including check-in issues, booking changes, cancellations, and disputes, with professionalism and empathy.
• Used CRM systems and platform-specific tools to track, manage, and resolve customer cases efficiently.
• Provided clear guidance on policies related to refunds, cancellations, damages, and reservations.
• Delivered customer-focused solutions while ensuring compliance with platform policies and procedures.

Volunteer at Pakistan Red Crescent Society (2022-01 – 2023-12)

• Assisted in planning, coordinating, and executing community events and outreach activities.
• Supported individuals and communities through humanitarian and volunteer initiatives.
• Collaborated with volunteers and staff to ensure the successful delivery of programs.
• Promoted community engagement and awareness through public outreach campaigns.
• Assisted with fundraising events and charitable initiatives.
• Performed administrative duties, including record management and documentation.
• Participated in training sessions and workshops to develop teamwork and interpersonal skills.

IT Support Assistant at Krixsen (Private) Limited (2022-01 – 2023-12)

• Provided first-line technical support for hardware and software issues.
• Diagnosed and resolved computer-related technical problems for employees.
• Assisted with the installation, maintenance, and configuration of computer systems.
• Performed routine system updates to improve performance, security, and reliability.
• Supported users with troubleshooting and general IT-related inquiries.

Diploma in International Hospitality Operations – COTHM Institute Islamabad (2025-01 – 2026-12)

Intermediate – Board of Intermediate and Secondary Education, Pakistan (2022-01 – 2024-12)