Farhan Iftikhar

Customer Service Representative with experience in customer service and technical support. Skilled in handling customer inquiries, resolving complaints, and providing excellent customer service. Strong communication, problem-solving, and active listening skills, eager to contribute to a customer-focused organization.

Customer Support Engineer - Sybrid Pvt. Ltd. - karachi

(2026-06)

• Responded to customer inquiries through inbound calls, emails, and support tickets.
• Resolved customer complaints while maintaining high customer satisfaction.
• Diagnosed and resolved technical issues efficiently.
• Escalated complex issues to relevant departments for timely resolution.
• Maintained accurate customer records using support systems.
• Delivered professional customer service while meeting service standards.

Technical Support Intern - TFG Solution - karachi

(2026-05 - 2026-06)

• Assisted customers in resolving software-related technical issues.
• Installed and configured software applications.
• Performed basic system troubleshooting and issue diagnosis.
• Logged and tracked customer support requests.
• Worked with senior engineers to resolve customer issues.

Bachelor of Science - Software Engineering - Mohammad Ali Jinnah University (2022 - 2026)

Pre-Engineering - Samuel Public Higher Secondary School (2018 - 2020)

Matric - Science - Madrassa-e-Islamia School No.2 (2013 - 2015)