Farhan Khalid

Strategic IT Infrastructure Manager with 10+ years of progressive leadership experience architecting, scaling, and securing enterprise IT environments across diverse industries. Deep expertise across HCI virtualization, SAN storage, enterprise backup & disaster recovery, network security, and cloud platforms underpinned by a strong certification portfolio including Azure Administrator Associate, VMware VCP6-DCV, CCNA, and MCSE. Currently overseeing infrastructure operations for 9,000+ users, a 52 TB SAN environment, and a Cisco HyperFlex HCI cluster at Mind Bridge Pvt.

Ltd., and seeking an IT Manager, Infrastructure role to deliver enterprise-wide technology leadership and measurable organizational impact.

Assistant Manager — Systems & Infrastructure - Mind Bridge Pvt. Ltd. - Lahore, Pakistan

(2023-02)

• Lead enterprise infrastructure strategy for a multi-site organization, overseeing Cisco HyperFlex HCI (18 nodes, 100+ VMs), ensuring 99.9% platform availability and seamless service delivery.
• Designed and enforce a comprehensive Disaster Recovery framework using Veeam Backup & Replication Enterprise with 3-2-1 rule compliance, GFS retention, Linux hardened repositories, and monthly offsite tape restore testing via Dell PowerVault ML3 LTO-8.
• Govern 52 TB Dell EMC SAN across primary and DR sites in active replication; implemented Fiber Channel HBA fault tolerance for zero single-point-of-failure storage access.
• Administer identity and access management for 9,000+ users via Forest/Domain Controllers; enforce security baselines through Group Policy, WSUS patch management, and WDS-driven OS deployment.
• Own the organization's Business Continuity Plan (BCP) authored policies and procedures, coordinated cross-departmental DR drills, and maintained audit-ready documentation.
• Manage cloud and collaboration platforms Google Workspace (security policies, user lifecycle, and third-party integrations) and Microsoft Azure tenant, driving productivity and data protection.
• Operate proactive infrastructure monitoring via PRTG (500+ sensors, SNMP/WMI/CPU/disk) and Cisco AMP endpoint security; reduced mean-time-to-resolution through automated alerting and run book documentation.
• Liaise with vendors and senior leadership on infrastructure roadmaps, capacity planning, SLA governance, hardware procurement, and multi-year technology refresh cycles.

Senior IT Engineer — Service Desk - Comfort Care Services Ltd. - Lahore, Pakistan

(2022-03 - 2023-01)

• Managed Windows Server 2019 and TS Plus environments; governed Hyper-V and VMware VM lifecycle including resource allocation and performance tuning.
• Administered MDaemon email server (user accounts, security policies, email routing) and enterprise wireless infrastructure.
• Drove IT governance by conducting weekly stakeholder meetings with department heads; prepared and submitted formal Minutes of Meetings to the UK-based IT Technical Director.
• Optimized helpdesk operations via Spiceworks triaged and prioritized tickets, generated SLA reports, and implemented workflow improvements.

Deputy Manager — IT - Medatron Pvt. Ltd. - Lahore, Pakistan

(2020-12 - 2022-03)

• Directed IT operations encompassing Active Directory, DNS, DHCP, Group Policy, and full virtualized server infrastructure.
• Engineered PfSense firewall architecture with alias-based LAN rules, gateway failover, and QoS traffic shaping prioritizing VoIP traffic.
• Deployed Vici Dialer PBX system, enabling a full-scale inbound/outbound call center operation.
• Owned ICT budget planning and implementation; prepared technical documentation and cost-optimization reports for senior management.

Network Engineer - Great Computer Solutions - Lahore, Pakistan

(2019-07 - 2020-11)

• Managed ConnectWise Automate RMM platform developed PowerShell automation scripts, monitors, and auto-remediation templates for 24/7 endpoint management.
• Administered Office 365 tenant (Exchange Online, SharePoint, user lifecycle, security policies) for enterprise clients.
• Implemented StorageCraft-based disaster recovery and backup strategies;
• Managed Star2Star VoIP and enterprise wireless environments.

Assistant Manager — Network - LACAS School Networks - Lahore, Pakistan

(2018-01 - 2019-06)

• Managed VMware ESXi 6.0/vCenter 6.0 virtualization platform (SAP B1, Time-Trax, File Servers) on IBM x3650 hardware.
• Architected point-to-point wireless backbone (Rocket M5 / PBE-5AC-400) connecting multiple campuses; governed bandwidth management for 2,000 concurrent users with MikroTik CCR1036, VLANs, and ISP auto-failover.
• Administered G Suite (organizational units, group memberships, user security) and Panasonic KX-NS500 PBX with Cisco IP Phones.

Network / System Engineer - Lahore Development Authority (LDA) - Lahore, Pakistan

(2017-08 - 2018-01)

Contract

• Administered Cisco switching infrastructure, Cisco Wireless Controller 2500 (28 APs), and FortiGate/Kerio Control firewalls with OpenVPN/PPTP remote access.
• Evaluated vendor technical proposals for hardware procurement in compliance with PPRA regulations.

Assistant Network Administrator - Corvit Networks (Pvt.) Ltd. - Lahore, Pakistan

(2014-11 - 2017-07)

• Deployed Windows Server 2008–2016, Exchange Server 2010, and full Active Directory services (AD DS, AD CS, AD FS) on IBM, Dell, HP, and Huawei hardware.
• Managed EMC/IBM Enterprise SAN (LUN creation, Cluster Shared Volumes); administered System Center 2012 Suite (SCCM, SCOM, SCVMM, DPM) with custom PowerShell reporting.
• Configured Cisco Catalyst LANs/VLANs, Inter-VLAN routing, VPN, CCTV infrastructure, and Cisco CUCM 8.6 with IP Phones.

Bachelor of Science - Electronics & Communication Engineering - University of Lahore (2008 - 2012)