Farhan Khan

Experienced Customer Service Representative and Closer with a strong background in cold calling, lead generation, and sales across various campaigns, including Medicare, Real Estate (US Taxes), and Final Expense. Proven success in achieving sales targets, resolving customer inquiries, and providing excellent service. Skilled in using MLS, Podio, OpenPhone, and MightyCall for seamless operations.

Adept at building and maintaining client relationships while ensuring compliance with legal requirements and addressing customer concerns effectively. Known for strong communication, problem-solving, and sales negotiation skills.

Customer sales representative at Ignitech solutions (2022-03 – 2023-04)

• Conducted outbound calls to potential clients, generating leads and promoting real estate services.
• Coordinated effectively with clients, agents, and lenders to facilitate smooth real estate transactions and ensure timely closings.
• Proficiently used MLS, Podio, OpenPhone, and MightyCall to streamline communication and enhance operational efficiency.

Customer sales representative at KP Leads (2021-07 – 2022-02)

• Conducted outbound calls to prospective clients, promoting and educating them about Medicare services.
• Provided support by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Delivered clear and accurate information to help customers make informed healthcare decisions.
• Consistently exceeded performance targets, driving the success of the Medicare campaign.

Sales Closer at TM Global (2023-05 – 2025-12)

• Consistently achieved or surpassed monthly sales targets by proactively conducting cold calls and generating new business leads.
• Gained comprehensive knowledge of Final Expense products, effectively articulating their features and benefits to prospective clients.
• Applied expert objection-handling techniques to address customer concerns and successfully close policy sales.
• Fostered and maintained strong customer relationships through exceptional communication and interpersonal skills, ensuring satisfaction and repeat business.

Bachelor of Arts in Sociology – Government college university