Corporate Sales Executive at Zong 5G (2026-06 – Present)
- Manage corporate client accounts and maintain strong business relationships.
- Handle customer inquiries, complaints, and service requests.
- Coordinate with internal departments to ensure timely service delivery.
- Prepare proposals, quotations, contracts, and reports.
- Monitor client satisfaction and identify opportunities for upselling and cross-selling.
- Support business development initiatives by identifying new corporate clients and generating sales opportunities.
- Conduct client meetings, presentations, and negotiations to secure new business.
- Maintain accurate customer records, contracts, and documentation in the CRM system.
- Responsible for collection management.
- Support business development and corporate sales activities.
- Ensure compliance with company policies and service standards.
Branch Manager – Furniture Showroom at The Roshaans Modern Living (2023-09 – 2026-05)
- Achieved monthly sales and revenue goals through effective branch operations.
- Managed end-to-end customer journey from inquiry to after-sale service.
- Manage corporate client accounts and develop long-term business relationships to drive revenue growth.
- Coordinate with sales, operations, logistics, and finance teams to ensure timely order fulfillment and service delivery.
- Prepare proposals, quotations, contracts, and corporate sales reports.
- Trained and mentored sales staff, improving productivity and teamwork.
- Managed inventory, budgeting, and visual merchandising to maximize sales.
- Led marketing campaigns and customer engagement events to boost footfall.
- Ensured high customer satisfaction by resolving complaints promptly.
- Managed end-to-end customer experience and service quality.
Business Development Manager – Real Estate at Best Homz Builders & Developers (2021-04 – 2023-08)
- Closed high-value property deals through strong client relationships.
- Managed client relationships throughout full sales cycle.
- Conducted negotiations and follow-ups to maximize conversions.
- Improved client retention by delivering tailored solutions and after-sales support.
Assistant Manager – Project Sales at Zameen.com (2019-08 – 2021-02)
- Consistently exceeded sales targets and project milestones.
- Provided complete sales cycle support from inquiry to deal closure.
- Matched investment opportunities with client needs to drive conversions.
- Represented company at real estate expos and networking events.
Commercial Experience Executive at Jazz (Pakistan Mobile Communications Ltd.) (2008-04 – 2018-03)
- Handled high-volume customer queries with a strong focus on satisfaction.
- Trained and mentored new hires on service standard.
- Coordinated with backend teams to ensure timely resolution of issues.
- Achieved upselling targets, contributing to revenue and customer retention.
- Improved service quality through process optimization initiatives.
Team Lead / Customer Support Coordinator at Jazz
Internal Progression
- Trained new hires and delivered workshops on service excellence.
- Monitored KPIs and conducted performance evaluations.
- Organized team engagement activities to boost morale and retention.
Customer Care Representative at Jazz
Early Role
- Resolved customer issues with a first-contact resolution approach.
- Promoted services and offered personalized support to enhance loyalty.
