Fatima Batool

Dedicated and detail-oriented professional with over two years of experience working remotely for a UK-based company in Pakistan. Experienced in Customer Service, Quality Management, and Accounting, with a proven ability to handle customer inquiries, maintain service quality, and manage financial records efficiently. Possess excellent communication, problem-solving, and organizational skills, with a strong commitment to delivering high-quality service and achieving customer satisfaction.

Quality Manager, Customer Service, Accountant at MFA communication company [UK] (2024-07 – Present)

• Conducted regular audits, inspections, and risk assessments to identify areas for improvement and implemented corrective actions, reducing quality issues.
• Collaborated with cross-functional teams to address customer complaints and implement strategies to enhance customer satisfaction.
• Monitored and analyzed key performance indicators (KPIs) to drive continuous improvement across production or service processes.
• Provided professional customer support by handling inbound and outbound customer calls in a call center environment.
• Resolved customer inquiries efficiently while maintaining a high level of customer satisfaction through excellent communication and problem-solving skills.
• Built strong customer relationships by listening actively, addressing concerns promptly, and delivering quality service in a professional manner.

Mphil in Chemistry – Government College University Lahore (2025 – 2027)

BS in Chemistry – Lahore College for Women University (2020-09 – 2024-08)

Intermediate – Hera Public Higher Secondary School for Girls (2017-04 – 2020-09)

Matric – Hera public school, Nankana sahib (2017 – 2017)