Fatimaa Azam

Seeking opportunity where I can practice and polish my hard and soft skills with the help of leading professionals of reputed organization or Institutes along with contribution of my knowledge, skills, experience and augment my personal and professional growth which can lead to a bright future in your organization.

Contact Centre at Bank Alfalah (2025-02 – 2026-10)

• Fraud Case Handling: Collected customer details regarding suspicious or fraudulent calls, documented complaints, and escalated cases to the Fraud Department for further investigation.
• Credit Card Support: Assisted customers with credit card inquiries related to annual fees, card charges, spending details, instalments plans, and card functionality issues.
• Account & Transaction Support: Assisted customers with stuck transactions or amounts, cheque stop-payment requests, account errors, and card or account blocking procedures in accordance with bank policies.
• Customer Experience: Delivered a positive customer experience by addressing concerns professionally, providing accurate information, and ensuring effective query resolution.
• Product Knowledge: Maintained knowledge of banking products and services, including credit cards, fees and charges, instalments plans, and account-related services to assist customers effectively.
• Quality Assurance: Followed established call-handling procedures, communication standards, and bank policies to maintain service quality, accuracy, and compliance.

Diploma in Computer Information System – Government College for Women Landhi (2021 – 2023)

Bachelors in Arts – University of Karachi (2020 – 2022)

Intermediate in Arts – Women Girls College Korangi 4 (2015 – 2017)

Matriculation – New Model High School (2014 – 2015)