Fez Hed

Highly motivated and results-driven professional with 14 Years of experience, complemented by a solid educational background, including an MBA from Virtual University in 2011, a B.COM from Punjab College in 2008, and an ICS from Islamia College in 2006. Demonstrated expertise in finance, banking, and sales and export officer coupled with exceptional customer service skills.

Export

Officer (from Jan 2024) with expertise in international shipments, trade documentation, and logistics coordination, ensuring Compliance and timely delivery in global markets.

Export Documentation Officer at Centum Industries (2024-01 – Present)

• Prepare and verify export documentation (invoices, packing lists, BL, certificates of origin).
• Coordinate with freight forwarders and shipping lines for timely shipments.
• Ensure LC and trade compliance.
• Communicate with clients to resolve documentation or shipment issues.
• Maintain accurate export records.

BSO CASH at Meezan Bank (2018-06 – 2021-10)

As a BSO CASH at MEEZAN BANK, I held key responsibilities from June 2018 to October 2021. In this role, I efficiently managed various cash-related transactions and operations within the bank. I provided exceptional customer service by accurately processing cash deposits, and withdrawals, and exchanging foreign currencies.

Handling large amounts of money required me to be meticulous and detail-oriented, ensuring accuracy and minimizing errors. I also maintained a thorough understanding of banking procedures, policies, and regulations, adhering to them to maintain a secure and compliant working environment. Furthermore, I actively collaborated with teammates to achieve daily targets and contributed to the smooth functioning of the cash operations department.

Timely reconciliation and balancing of cash drawers were routine tasks that I performed diligently. Additionally, I regularly assisted customers with their banking inquiries, maintained their accounts, and cross-sold various banking products and services. My effective communication skills helped me to explain financial processes clearly and address any concerns or issues raised by customers promptly and professionally.

Overall, my experience as a BSO CASH at MEEZAN BANK showcases my ability to handle cash operations effectively, deliver outstanding customer service, and ensure compliance with banking standards.

Cashier at Habib Bank Limited (2014-03 – 2018-05)

As a Cashier at Habib Bank Limited from March 2014 to May 2018, I was responsible for handling various financial transactions efficiently and accurately. Throughout my tenure, I consistently maintained a high level of accuracy in cash handling, developed a strong rapport with customers, and demonstrated excellent organizational skills. I Contributed to smooth daily operations and displayed exceptional attention to detail, enabling me to provide a seamless banking experience to customers.

• Accurate Cash Handling: I was responsible for receiving and disbursing cash transactions, balancing cash registers, and maintaining accurate records of daily transactions.
• Customer Service: I provided exceptional customer service by actively assisting customers with their queries, and complaints, and ensuring prompt resolution.
• Account Management: I processed and verified account and deposit transactions, including opening/closing accounts, deposits, withdrawals, and issuing cashier's checks.
• Adherence to Policies and Procedures: I strictly followed the bank's standard operating procedures, including compliance with regulatory guidelines, to ensure confidentiality and maintain the security of financial information.
• Sales and Cross-Selling: I actively promoted banking products and services to customers, contributing to achieving team sales targets and enhancing customer loyalty.

Sales Officer at Pak Royal Travel Agency (2009-01 – 2013-02)

As a Sales Officer at Pak Royal Travel Agency from January 2009 to February 2013, I held numerous key responsibilities. My primary role was to actively engage with potential clients and drive sales by promoting the agency's services. This involved assessing customer needs, providing information on travel packages, and offering personalized recommendations to enhance their travel experience.

I was responsible for building and maintaining strong client relationships by implementing effective sales strategies and exceptional customer service. This included managing a client database, ensuring timely follow-ups, and addressing any concerns or queries promptly and efficiently. In addition, I worked closely with the agency's marketing team to develop promotional materials and campaigns aimed at increasing brand awareness and driving sales.

I also participated in industry events and trade shows to network with potential clients and expand the agency's customer base. Furthermore, I regularly collaborated with colleagues and other departments to ensure the smooth execution of travel Itineraries and resolve any arising issues. Throughout my tenure, I consistently achieved and exceeded sales targets, Contributing to the overall success and growth of the agency.

Master's - MBA in Business Administration – Virtual University (2011-04 – 2011-04)

Bachelor's - B.COM in Commerce – Punjab College (2008-08 – 2008-08)

Intermediate - ICS in Computer Science – Islamia College (2006-09 – 2006-09)

High School - MATRICULATION – Crescent Model High School (2003-03 – 2003-03)