Fida Muhammad Khan

Supply Chain and Operations professional with experience in supplier coordination, order processing, inventory management, quotations, invoicing, costing and vendor management. Experienced in coordinating with international suppliers, warehouses, clients and internal teams while maintaining accurate records and management reports. Proficient in MS Excel, Zoho CRM and BUSY Accounting Software with strong experience in coordinating business processes and maintaining accurate records.

SUPPLY CHAIN OFFICER - Brothers Enterprise (Pvt) LTD - Karachi

(2025-04 - 2026-07)

Managed supply chain operations including supplier coordination, order processing, quotations, invoicing, costing, inventory coordination and client / vendor management.

• Coordinated with international suppliers to gather product details, pricing, shipment terms and certifications.
• Managed client and vendor profiles, sales orders, leads and quotations using Zoho CRM and Excel.
• Tracked orders, invoices and costing in BUSY Accounting Software ensured accurate dispatch and billing.
• Provided product documents including COA, Halal Certificates and SDS and coordinated stock availability with warehouses across major regions.
• Prepared monthly outstanding and ageing reports to support management decisions and resource planning.

CUSTOMER SERVICE SPECIALIST - IBEX.Global - WALMART - Karachi

(2021-09 - 2025-03)

Provided professional customer support, resolved customer issues and maintained strong customer relationships.

• Supported the Walmart Chat Support Campaign for customers across the U.S.
• Handled customer queries related to online orders, billing, charges, products, refunds and replacements.
• Guided customers through appropriate processes while maintaining professional communication and service quality.

EXPORT ASSISTANT - Artistic Denim Industries - Karachi

(2019-10 - 2021-06)

Supported export operations through documentation management, WEBOC data handling, ERP record maintenance and administrative support.

• Collected and downloaded invoices and related documents from the WEBOC system.
• Updated and maintained records accurately in ERP software.

INVENTORY OPERATIONS EXECUTIVE - Level 3 BOS Private Limited - Karachi

(2019-04 - 2019-09)

Managed inventory operations, optimized stock levels and supported efficient operational processes.

• Implemented inventory management activities to maintain optimal stock levels and operational efficiency.
• Oversaw maintenance payments and streamlined processes to support customer demand.

ACCOUNTS INTERN - Sanaullah & Co. - Karachi

(2019-01 - 2019-03)

Supported accounting and administrative activities including financial reporting, research and account reconciliation.

• Conducted research and compiled financial reports.
• Assisted with account reconciliation and routine administrative responsibilities.

SENIOR OFFICER - TradeKey Private Limited - Karachi

(2015-05 - 2018-10)

Provided live chat customer support for international projects and handled customer queries professionally.

• Provided live chat customer support across different international projects.
• Handled customer queries through professional written communication.

CASHIER - Select Market - Abu Dhabi

(2014-09 - 2015-02)

Handled cash and credit card transactions while providing customer service and mobile load / top - up services.

• Processed cash and credit card transactions accurately.
• Provided customer service and handled mobile load and top - up services.

BUSINESS DEVELOPMENT EXECUTIVE - Outsource Systems & Solutions - Karachi

(2011-03 - 2014-06)

Conducted outbound telesales for Canadian, U.S. and U.K. campaigns and supported international business development activities.

• Conducted outbound telesales targeting Canadian, U.S. and U.K. markets.
• Communicated with international prospects as part of business development campaigns.

MASTER - OPERATIONS & SUPPLY CHAIN MANAGEMENT - Virtual University of Pakistan (2019-03 - 2023-01)

BACHELOR - COMMERCE - University of Karachi (2015-11 - 2018-10)

INTERMEDIATE - PRE - ENGINEERING - Govt.

Degree Science

College, Malir Cantt (2003-09 - 2007-03)

MATRICULATION - SCIENCE - Karachi Public School (2001-04 - 2003-07)