Operation Service Manager at Vertex Medical (Pvt.) Ltd. (2026-03 – Present)
Critical Care Department
- Oversee daily field service operations and direct technical team tasks.
- Ensure quick responses and professional resolutions to all client complaints.
- Track Service Engineers' performance and review daily technical field documentation.
- Supervise medical equipment assembly, baseline inspections, and formal commissioning.
- Manage technical resource allocation and balance engineer work schedules.
- Monitor active Service Level Agreements (SLA) and annual contract commitments.
- Review and approve final field service records for operational quality assurance.
- Manage local spare parts stock levels and process manufacturer warranty claims.
- Lead introductory training, coaching sessions, and routine peer performance evaluations.
- Compile monthly operational summaries for executive management review.
Service Coordinator at Vertex Medical (Pvt.) Ltd. (2024-11 – 2026-02)
Critical Care Department
- Coordinated everyday team activities and operations for the service division.
- Logged and monitored multi-site equipment complaints inside the company ERP system.
- Tracked resolution times to ensure complete alignment with established service agreements.
- Organized all service contracts, inspection reports, and operational files.
- Bridged communication between service engineers, healthcare clients, and internal departments.
- Maintained strict oversight of spare parts inventory tracking and usage logs.
- Generated operational reports highlighting open complaints and asset deployment.
- Scheduled department meetings and managed action item execution lists.
- Maintained absolute compliance with standard internal administrative protocols.
Accountant & Administrative Manager at NGS (2018-02 – 2024-07)
- Managed daily ledger balances, payment vouchers, and digital bookkeeping.
- Monitored incoming fees and processed monthly vendor accounts payable.
- Prepared simple monthly and annual financial updates for school board directors.
- Reconciled bank records and verified check transactions against general ledger accounts.
- Maintained secure staff profiles, payroll details, and operational records.
- Handled parent inquiries professionally and drafted official school notifications.
- Oriented new administrative personnel on office systems and procedural standards.
Assistant Curriculum Development at Punjab Education, Curriculum, Training & Assessment Authority (PECTAA) (2017-02 – 2024-07)
- Supported the strategic evaluation and structural revision of course frameworks.
- Arranged alignment panels with education experts and content subject specialists.
- Assisted with statistical feedback analysis from pilot school curriculum tests.
- Drafted clear instructional guides, review summaries, and project presentations.
- Ensured all developed course content fully met national educational benchmarks.
Administrative Assistant at Meem School (Project of Molana Tariq Jameel) (2017-01 – 2018-02)
- Managed processing for new student applications and stored secure database records.
- Served as a core organizational contact point for instructional staff and student families.
- Administered initial screening paperwork and coordinated student orientation days.
- Maintained central front-desk filing systems, mail logs, and basic office supplies.
- Managed the principal's daily availability calendar and incoming call requests.
