Foreigner Hamza

Dedicated cargo executive with two years of keen learner in aviation & export - import studies. Adept at fostering strong relationship with the industry and stakeholder to service delivery.

Associate Export & Customer Service - Quick Express Airline Freight Exporter - Karachi, Pakistan

(2026-02 - 2026-06)

• Skynet, DHL, Leopard, FedEx & Express companies dealing customer and operational correction in rapider.
• Shipment booking scrutiny, security, immediate action of WhatsApp call, email, services malfunction resolver, services complaints resolution.
• Master airway bills tracking, flight alert & technical communication regarding claims investigation, lost & irregular operation.
• Handled for email communication, reports and feedback effectively, knowledge in cargo operations and customer service requirements.
• Streamlined booking processes, check of each shipment to ensure compliance with IATA/Carrier regulations such as weight, dimension and shipping marks.
• Prepared notices for all incoming cargo and IRP for the uncollected shipments.

Technical Operation & Back Office Executive War-Room NCOC Department Customer Care Representative - Prime HR in Collaboration of K-Electric - Pakistan

(2024-07 - 2026-02)

• Coordinated testing and validation, ensuring compliance with industry complaints standards.
• Worked and optimized a remote control system, realizing a 12% performance improvement in KPI.
• Technical expertise, contributing to a documentation reduction in system failures over the cases with the criminology and psychological analysis to busted frauds and malpractices

Technical Intelligence Security Operation Assistant NVQF Level-IV - National Security Printing Company - Pakistan

(2021-06 - 2024-06)

Sole-proprietor E-Commerce Gateway - Al-Bader Enterprise - Pakistan

(2019-10 - 2021-06)

Administration & Technical Security Officer - Clifton High School - Pakistan

(2018-06 - 2019-09)

School Teacher - Dar-ul-Madinah International School - Pakistan

(2017-03 - 2018-06)

Junior Teacher - Jamia Tajweed-ul-Quran - Pakistan

(2015-06 - 2017-03)

Bachelor of Business Administration - Supply Chain - Benazir Bhutto Shaheed University Liyari (2026-02)

Diploma - Export-Import Documentation - Sindh Board of Technical Education (2024)

Diploma - Offset Printing - Sindh Board of Technical Education (2021 - 2022)

Intermediate - Higher Secondary School Education Karachi (2012 - 2014)

Secondary School - Board of Secondary Education Karachi (2010 - 2012)