Furqan Sarwar

Operations and Procurement Specialist with 10+ years of experience in end-to-end procurement cycles, strategic sourcing, and supply chain management. Proven track record in vendor negotiation, contract lifecycle management, and inventory optimization to drive significant cost savings and operational efficiency. Recognized for driving cross-functional efficiency, streamlining digital workflows, and maintaining rigorous compliance standards.

Demonstrated ability to lead multi-region operations, manage complex vendor relationships, and execute data-driven strategies to achieve operational excellence in demanding environments.

Engineer / Central Control - AMU - Etisalat by e& - UAE

(2018-11 - 2026-01)

• Led multi-region Central Control and AMU operations, coordinating cross-functional teams to deliver service commitments and maintain SLA compliance.
• Managed end-to-end procurement and fulfillment cycles, including sourcing, vendor selection, RFQs, and negotiation of service-level agreements (SLAs) to reduce operational costs.
• Governed enterprise and mobility segment workflows, coordinating with IT and network teams for platform integration to support high-priority stakeholders.
• Owned SLA fulfillment and assurance KPIs, identifying performance deviations and implementing corrective actions through rigorous performance reviews.
• Drove workflow enhancements and vendor process improvements, resulting in a 15% reduction in procurement lead time and realized a 12% reduction in annual procurement spend through aggressive contract negotiations.
• Managed inventory levels for technical consumables, coordinating with warehouse and logistics teams to ensure 100% supply availability. Maintained rigorous procurement documentation and vendor database records compliant with audit requirements.
• Developed digital workflow optimization strategies to reduce manual intervention and stabilize operational backlog.
• Supervised controllers and field engineers across provisioning and assurance functions, ensuring adherence to procurement and operational policies.

Technical Team Supervisor / Reporting - Etisalat by e& - UAE

(2015-05 - 2018-11)

• Supervised controllers and field engineers across provisioning and assurance functions, ensuring adherence to procurement and operational policies.
• Negotiated daily task allocations and prioritized infrastructure requirements to meet project deadlines.
• Prepared KPI reports, analyzed vendor performance metrics, and submitted compliance summaries for senior leadership.
• Coordinated resolution of complex customer and network incidents across IT and network teams to ensure service continuity

Technical Team Controller / Dispatcher - Etisalat by e& - UAE

(2013-05 - 2015-05)

• Negotiated daily task allocations and prioritized infrastructure requirements to meet project deadlines.
• Prepared KPI reports, analyzed vendor performance metrics, and submitted compliance summaries for senior leadership.
• Coordinated resolution of complex customer and network incidents across IT and network teams to ensure service continuity.
• Scheduled daily field tasks and governed appointment execution across assigned regions.
• Managed provisioning and fault updates via CBCM, eNRM, and NMS platforms.
• Monitored early-life faults and repeat-issue trends, providing actionable feedback to improve service reliability and supplier quality.

Network Development Technician - Etisalat by e& - UAE

(2012-10 - 2013-05)

• Installed, tested, and commissioned GPON / FTTH fiber networks.
• Performed OTDR and optical power testing to validate link quality and troubleshoot fiber faults.
• Supported FDH/ODF installations and managed material provisioning at customer premises.

Bachelor of Electrical Engineering (Electronics) - Electrical Engineering (2012)