Ghazi Abdullah

Seeking a challenging position with a strong and progressive organization where I can fully utilize my knowledge and skills much to the company's goals and objectives as well as growth of my professional career.

Brand & PR Manager & Operations Head - Fabiha Fatima - Lahore

(2023-09)

• Managed brand identity and ensured consistent luxury positioning across all platforms.
• Developed and executed PR strategies to increase brand visibility and media coverage.
• Coordinated with influencers, and media for brand promotions and collaborations.
• Oversaw daily business operations including stitching, production, inventory, and order management.
• Supervised team members and ensured smooth workflow across departments.
• Coordinated with marketing team, and product shoot team.
• Maintained relationships with clients, partners, and vendors to strengthen brand reputation.
• Monitored sales performance and implemented strategies to improve growth.

General Manager - OvazSoft Marketing Agency - Lahore

(2023-09)

• Managed overall agency operations including marketing campaigns, client servicing, and project delivery.
• Led a team of marketers, designers, and developers to ensure timely completion of projects.
• Developed digital marketing strategies including social media marketing, paid ads, and branding campaigns.
• Handled client acquisition, negotiations, and long-term relationship management.
• Oversaw budgeting, resource allocation, and operational planning for agency growth.
• Coordinated with creative and technical teams to deliver high-quality marketing solutions.
• Ensured client satisfaction through effective communication and project management.

Manager Ecommerce Operations & Head of CS Department - Maryam & Maria - Lahore

(2022-08 - 2023-09)

• Managed end-to-end ecommerce operations including website orders, inventory updates, and order fulfillment.
• Supervised the customer support department to ensure high-quality service and quick issue resolution.
• Handled order processing, returns, exchanges, and logistics coordination.
• Monitored website performance and optimized the customer buying experience.
• Trained and managed the customer service team to improve response time and customer satisfaction.
• Coordinated with marketing and operations teams for sales campaigns and product launches.

Head of CS Department & Assistant Manager Ecommerce - Cougar Clothing - Lahore

(2021-08 - 2022-08)

• Led the customer service department and ensured efficient handling of inquiries, complaints, and order-related issues.
• Assisted in managing ecommerce operations including product listings, order tracking, and website coordination.
• Implemented customer support procedures to improve response time and service quality.
• Coordinated with logistics and warehouse teams to ensure smooth order dispatch and delivery.
• Monitored daily ecommerce performance including order flow, returns, and customer feedback.
• Prepared reports on customer service performance and ecommerce operations for management review.

Trainer & Team Coordinator (Uber South Africa Project) - Mind Bridge - Lahore

(2018-09 - 2021-08)

• Trained new team members on customer support processes, communication standards, and project guidelines.
• Coordinated daily team operations to ensure service quality and performance targets were achieved.
• Monitored agent performance and provided feedback to improve productivity and customer satisfaction.
• Acted as a liaison between management and the support team to ensure smooth project execution.

CSR (Canadian Project) - Skylinks Communications - Lahore

(2018-01 - 2018-07)

• Handled inbound and outbound customer calls, providing support and resolving client queries efficiently.
• Maintained high service standards by ensuring professional communication and customer satisfaction.
• Recorded customer interactions and followed company procedures to ensure accurate issue resolution.

Survey Supervisor - Access Consumatrics Research Company - Lahore

(2016-09 - 2017-02)

• Supervised survey teams to ensure accurate data collection and adherence to research guidelines.
• Monitored field operations and verified survey responses to maintain data quality and reliability.
• Prepared daily progress reports and coordinated with management.

Survey Supervisor - Indus Motors Company (Toyota) - Pakistan

(2016-02 - 2016-07)

• Supervised survey activities to collect customer feedback and market insights related to Toyota products and services.
• Managed survey teams and ensured accurate data collection according to company research standards.
• Compiled survey results and submitted reports to support business analysis and decision-making.

Internship - Daily Pakistan - Lahore

(2015-05 - 2015-07)

• Learned about content writing, news research, and article preparation for publication.
• Learned about fact-checking, proofreading, and formatting articles before publishing.

B.Com - Commerce - University of the Punjab (2014 - 2019)

Bachelors In Mass Communication - Mass Communication - Allama Iqbal Open University (2016 - 2018)

I.Com - Intermediate - Board of Intermediate & Secondary Education (2012 - 2014)

Matriculation - Secondary - Board of Intermediate & Secondary Education (2010 - 2012)

Diploma Multimedia - Multimedia Designing - PIC IT Institute of Computing and Emerging Sciences (2010-12 - 2011-03)

Diploma Graphics - Graphic Designing - PIC IT Institute of Computing and Emerging Sciences (2010-12 - 2011-02)