Brand & PR Manager & Operations Head - Fabiha Fatima - Lahore
(2023-09)
- Managed brand identity and ensured consistent luxury positioning across all platforms.
- Developed and executed PR strategies to increase brand visibility and media coverage.
- Coordinated with influencers, and media for brand promotions and collaborations.
- Oversaw daily business operations including stitching, production, inventory, and order management.
- Supervised team members and ensured smooth workflow across departments.
- Coordinated with marketing team, and product shoot team.
- Maintained relationships with clients, partners, and vendors to strengthen brand reputation.
- Monitored sales performance and implemented strategies to improve growth.
General Manager - OvazSoft Marketing Agency - Lahore
(2023-09)
- Managed overall agency operations including marketing campaigns, client servicing, and project delivery.
- Led a team of marketers, designers, and developers to ensure timely completion of projects.
- Developed digital marketing strategies including social media marketing, paid ads, and branding campaigns.
- Handled client acquisition, negotiations, and long-term relationship management.
- Oversaw budgeting, resource allocation, and operational planning for agency growth.
- Coordinated with creative and technical teams to deliver high-quality marketing solutions.
- Ensured client satisfaction through effective communication and project management.
Manager Ecommerce Operations & Head of CS Department - Maryam & Maria - Lahore
(2022-08 - 2023-09)
- Managed end-to-end ecommerce operations including website orders, inventory updates, and order fulfillment.
- Supervised the customer support department to ensure high-quality service and quick issue resolution.
- Handled order processing, returns, exchanges, and logistics coordination.
- Monitored website performance and optimized the customer buying experience.
- Trained and managed the customer service team to improve response time and customer satisfaction.
- Coordinated with marketing and operations teams for sales campaigns and product launches.
Head of CS Department & Assistant Manager Ecommerce - Cougar Clothing - Lahore
(2021-08 - 2022-08)
- Led the customer service department and ensured efficient handling of inquiries, complaints, and order-related issues.
- Assisted in managing ecommerce operations including product listings, order tracking, and website coordination.
- Implemented customer support procedures to improve response time and service quality.
- Coordinated with logistics and warehouse teams to ensure smooth order dispatch and delivery.
- Monitored daily ecommerce performance including order flow, returns, and customer feedback.
- Prepared reports on customer service performance and ecommerce operations for management review.
Trainer & Team Coordinator (Uber South Africa Project) - Mind Bridge - Lahore
(2018-09 - 2021-08)
- Trained new team members on customer support processes, communication standards, and project guidelines.
- Coordinated daily team operations to ensure service quality and performance targets were achieved.
- Monitored agent performance and provided feedback to improve productivity and customer satisfaction.
- Acted as a liaison between management and the support team to ensure smooth project execution.
CSR (Canadian Project) - Skylinks Communications - Lahore
(2018-01 - 2018-07)
- Handled inbound and outbound customer calls, providing support and resolving client queries efficiently.
- Maintained high service standards by ensuring professional communication and customer satisfaction.
- Recorded customer interactions and followed company procedures to ensure accurate issue resolution.
Survey Supervisor - Access Consumatrics Research Company - Lahore
(2016-09 - 2017-02)
- Supervised survey teams to ensure accurate data collection and adherence to research guidelines.
- Monitored field operations and verified survey responses to maintain data quality and reliability.
- Prepared daily progress reports and coordinated with management.
Survey Supervisor - Indus Motors Company (Toyota) - Pakistan
(2016-02 - 2016-07)
- Supervised survey activities to collect customer feedback and market insights related to Toyota products and services.
- Managed survey teams and ensured accurate data collection according to company research standards.
- Compiled survey results and submitted reports to support business analysis and decision-making.
Internship - Daily Pakistan - Lahore
(2015-05 - 2015-07)
- Learned about content writing, news research, and article preparation for publication.
- Learned about fact-checking, proofreading, and formatting articles before publishing.
