Hadeed Rajpoot

Telecommunications Engineer with hands-on experience designing, configuring, and troubleshooting enterprise network infrastructure across ISP and Linux-based production environments. Experienced in LAN/WAN administration, VLAN segmentation, FTTH/GPON, TCP/IP, NAT, DHCP, firewall configuration, and cloud networking on AWS, Huawei Cloud, and GCP. Delivered 90% first-contact resolution, maintained 95% customer satisfaction, and reduced troubleshooting time by 80% through standardized network support processes.

Passionate about enterprise routing, switching, and network infrastructure, with CCNA in progress.

VoIP Engineer - FortDice - Karachi, Pakistan

(2026-03)

• Configure and maintain Linux-based network infrastructure supporting SIP communications across 3 production environments, administering firewall policies, NAT, IP addressing, and network services to ensure reliable connectivity.
• Configured SIP trunk routing and validated IP connectivity, firewall rules, DNS resolution, and port accessibility while successfully integrating 14 carrier networks with a 95% approval rate.
• Diagnosed and resolved 8–10 network connectivity incidents weekly, troubleshooting routing, NAT, DNS, firewall, SIP, and RTP issues using Linux CLI and network diagnostics.

Technical Support Engineer – L1 - Sybrid Pvt Ltd - Karachi, Pakistan

(2025-10 - 2026-01)

• Achieved 90% first-contact resolution by diagnosing FTTH/GPON connectivity issues involving ONTs, VLAN provisioning, PPPoE authentication, IP configuration, and Layer 2 network faults.
• Maintained 95% customer satisfaction while troubleshooting broadband connectivity, packet loss, latency, DHCP, DNS, and customer network configuration within strict SLA targets.
• Resolved Layer 1–Layer 3 network issues including optical signal degradation, packet loss, latency, and routing failures through structured remote diagnostics.
• Standardized GPON troubleshooting procedures, reducing average handling time by 80% while improving SLA compliance and engineering productivity.

Engineering Intern - Pakistan Civil Aviation Authority (PCAA)

(2024-04 - 2024-04)

• Assisted in analyzing mission-critical aviation network infrastructure, including X.400-based AMHS architecture and VHF/UHF communication systems supporting air traffic operations.

Field Technician - District-Level ISP

(2021-02 - 2021-11)

• Installed and configured LAN, WAN, and WLAN infrastructure across 30+ residential and SMB customer sites, deploying routers, switches, wireless access points, and PPPoE connectivity.
• Diagnosed and resolved network outages while optimizing router configurations to improve network stability and reduce repeat service visits.

BE - Telecommunications Engineering - NED University of Engineering & Technology (2021-10 - 2025-08)