Hamza Abid

Results-driven Media & Communication professional with 4+ years of diverse experience across public relations, social media management, digital marketing, and customer engagement. Trained at ISPR (Inter-Services Public Relations) with exposure to high-level media strategy and government communications. Proven track record of managing brand presence, driving digital revenue, and delivering professional service across multiple industries.

Seeking a challenging role in PR, Corporate Communications, or Digital Media.

Media & PR Intern - ISPR — Inter-Services Public Relations

(2023)

• Attended strategic briefing sessions with senior military media officers, gaining firsthand knowledge of government PR protocols.
• Studied and analyzed national-level media handling and public relations strategies used by Pakistan's premier communications body.
• Developed strong understanding of crisis communication, press coordination, and institutional messaging.
• Built professional network with senior media practitioners and communication strategists.

Social Media Executive - Trendz BPO

• Managed and grew social media platforms, increasing brand engagement through consistent content strategies.
• Handled customer queries and community interaction professionally across multiple digital channels.
• Improved brand perception and online presence through targeted content campaigns.

Customer Service Representative & Cashier Head - We Play

• Supervised daily operations, staff coordination, and ensured seamless customer experience.
• Managed cash transactions and maintained accurate financial records.
• Served as team lead, delegating tasks and monitoring performance.

Web Revenue & Monetization Executive - Next Web Line

• Generated digital revenue through website monetization strategies and performance optimization.
• Used SEO and analytics tools to increase organic traffic and improve website performance.
• Increased digital earnings through data-driven content and ad placement decisions.

Customer Service Representative — Medicare Campaign - All Star BPO

• Handled sensitive Medicare-related customer queries with professionalism and compliance.
• Maintained high service quality standards and ensured regulatory adherence.
• Consistently met performance targets in a fast-paced call center environment.

Customer Service Representative — Cheezious Project - Ufone

• Managed inbound calls for food order support, resolving customer issues efficiently.
• Maintained high customer satisfaction scores through effective problem-solving.

Bachelor's - Media and Communication Studies - NUML University — National University of Modern Languages

Higher Secondary School Certificate (HSSC) - St. Mary's Cambridge Higher Secondary School and Colleges