Hamza Bakht

Customer-focused Supply Chain & Logistics professional with 5+ years of experience in telecom and e-commerce operations. Proven track record in leading high-performing teams, including one of the most efficient teams in Karachi operations, while driving inventory optimization, WMS improvements, vendor management, and cost reduction. Combines operational leadership with SQL, BigQuery, and automation to improve efficiency, service levels, and customer experience.

Logistics Lead at US Mobile (2024-12 – Present)

• Implemented QuickBase inventory system, increasing accuracy by 30% via standardized receiving, cycle counts, and reconciliation.
• Designed WMS workflows for device/SIM fulfillment (bin logic, pick/pack, RMAs, exception handling), reducing errors and improving throughput.
• Negotiated USPS shipping discounts, achieving ~$100,000 annual cost savings.
• Reduced delivery lead times by 20% through process redesign, capacity planning, and bottleneck elimination.
• Owned KPI management for device operations; delivered weekly leadership reporting and operational business reviews using SQL-based BigQuery reporting.
• Implemented fraud-mitigation rules and automated exception routing via Zapier and Slack workflows.
• Built dashboards and performed SQL-based data fetching from BigQuery for forecasting and root-cause analysis across fulfillment and inventory operations.

Senior Logistics Associate at US Mobile (2023-01 – 2024-11)

• Automated pricing updates, reducing order cancellations by 80% and improving offer to fulfillment alignment.
• Introduced shipment-delay prediction tools with 95% accuracy, improving customer communications and reducing escalations.
• Designed automated tools to audit shipping invoices, resolving all flagged discrepancies and improving vendor billing accuracy.
• Developed centralized databases for shipment and device tracking, reducing errors by 25% through improved data quality checks.

Logistics Associate at US Mobile (2021-11 – 2022-12)

• Developed web-scraping routines for price intelligence and partner price governance.
• Reduced chargebacks by 44% through fraud-detection workflows and operational controls.

Bachelor in Electronics Engineering – Sir Syed University of Engineering and Technology (2017 – 2021)