Hamza Idrees

Final-year BBA Supply Chain Management student at SZABIST Karachi (CGPA 3.45) with a strong foundation in operations management, procurement principles, and business analytics. Experienced in managing clients, tracking revenue data, and coordinating across time zones in fast-paced commercial environments. Proficient in Python for Data Analysis, Advanced Excel, and Power BI. Seeking an entry-level SCM role to apply analytical and coordination skills in procurement, logistics, or operations.

Sales Support Executive (Client Operations & Data Coordination) at ARY Digital Network (2024-04 – 2025-09)

A leading virtual education institute providing one-on-one live classes to students worldwide.

• Managed end-to-end client lifecycle for international students, from initial inquiry through enrolment, and used structured follow-up and pipeline coordination which is directly transferable to procurement and vendor management.
• Tracked and reported on weekly lead conversions, revenue performance, and payment recoveries using Excel and Google Spreadsheets, which developed hands-on data management and reporting skills.
• Coordinated scheduling and communication across multiple international time zones, managing competing priorities across a large client portfolio.
• Contributed 30-35% of monthly sales revenue through disciplined follow-up processes and performance tracking.
• Streamlined the complaint resolution process which ensured zero pending cases and showed continuous improvement thinking to operational workflows.
• Used tools including ZoHo Invoices, Tawk.to, WhatsApp Business Chatbot, Facebook Business Manager, Excel, and Google Spreadsheets.

Telecom Sales Agent (Inbound Operations) at Lisam Solutions (2025-09 – Present)

US-based inbound telecom company.

• Manage 90–100 inbound customer interactions per month, diagnosing service needs and delivering solutions, building strong analytical and customer-needs assessment skills applicable to procurement and supplier communication.
• Consistently ranked among the Top 5 monthly performers based on revenue contribution and closing ratio which shows reliability.
• Handle objection resolution and pricing discussions professionally, developing negotiation and stakeholder communication skills relevant to vendor and supplier management.

BBA in Supply Chain Management – SZABIST University Clifton Campus (2023 – 2027)

A Levels – Beaconhouse College Program Defence Campus (2021 – 2023)

O Levels – Beaconhouse School System Jubilee Campus (2018 – 2021)