Machine Learning Engineer Intern at Elevvo Pathways (2025-08 – 2025-09)
- Designed, developed, and evaluated supervised learning models and core ML algorithms to solve predictive data challenges, optimizing accuracy through hyperparameter tuning and cross validation.
- Preprocessed complex datasets handling missing values, outliers, and feature encoding while engineering new features to significantly improve model performance.
- Built a Traffic Sign Recognition System using deep learning that achieved high accuracy on real world image data, demonstrating expertise in computer vision pipelines.
- Developed a Movie Recommendation System utilizing collaborative filtering based on user behavior patterns to deliver personalized content suggestions.
- Collaborated in a virtual Agile environment to deliver data driven AI solutions and actionable technical insights to stakeholders.
AI/ML Intern at DevelopersHub (2024-11 – 2025-01)
- Developed machine learning models and implemented AI solutions using Python libraries including Pandas, NumPy, and Scikit Learn.
- Conducted data preprocessing, feature engineering, and model evaluation to ensure robust performance across diverse datasets.
- Experimented with AI techniques including classification, regression, and clustering while visualizing model outputs to generate actionable insights.
Teaching Assistant, C++ Programming at University of Central Punjab (2024-11 – 2025-02)
- Conducted lab sessions on C++ programming, assisting over 40 students with coding challenges and reinforcing fundamental computer science concepts.
- Evaluated assignments, projects, and quizzes while providing constructive feedback to enhance student learning outcomes and academic growth.
- Developed instructional materials and guided students through debugging techniques, algorithm design, and object oriented programming principles.
Manager Operations and Finance at Wisely Trucking LLC (2024-04 – 2024-10)
- Oversaw daily operations to ensure workflow efficiency, optimizing processes that improved productivity and reduced operational costs.
- Managed resource allocation, logistics, and workflow planning to consistently meet organizational goals and service delivery targets.
- Made strategic decisions on resource planning and hiring processes to build a qualified team aligned with company objectives.
- Tracked operational and financial KPIs to drive continuous improvements across departments and reporting lines.
Dispatch Manager, CSR and Sales at Furious Logistic Solutions (2023-05 – 2024-02)
- Planned efficient routes, managed driver schedules, and ensured timely deliveries while developing and implementing dispatch strategies.
- Analyzed sales performance data to drive business growth and maintain high levels of customer satisfaction.
- Managed and trained both dispatch and sales teams, ensuring all members were aligned with company goals and performance benchmarks.
Customer Service Senior Dispatcher at IGET Solutions Pvt Ltd (International) (2022-08 – 2022-10)
- Managed US based client accounts, negotiating load rates with brokers and coordinating daily freight assignments across multiple states.
- Dispatched carriers, resolved queries and concerns promptly, and processed weekly invoicing to ensure seamless logistics operations.
Technical Support Level 2, Team Lead at Healthwire Pvt Ltd (hcloud) (2021-06 – 2022-08)
- Responded to customer inquiries across calls, live chats, and emails, resolving complex technical issues with efficiency and professionalism.
- Analyzed, replicated, and reported product bugs to QA and engineering teams while keeping clients informed of resolution progress.
- Maintained individual and team KPIs using CRM strategies to improve customer experience and satisfaction scores.
- Led and mentored a support team of five members, ensuring alignment with service level agreements and quality benchmarks.
