Haris Ashraf

Highly competent Finance Officer/Customer Specialist, responsible for managing the daily finance operations, including overseeing all aspects of production, planning, purchasing, inventory, shipping, receiving and process development and improvement.

Senior Finance Officer - Bin Hashim Pharmacy and Supermarket - Karachi, Pakistan

(2018-11)

• Assisting in the preparation of budgets
• Managing records and receipts
• Reconciling daily, monthly and yearly transactions
• Processing invoices
• Developing an in-depth knowledge of organisational products and process
• Providing customer service to clients
• Resolve financial disputes raised by the customer service and sales teams
• Being a key point of contact for other departments on financial and accounting matters
• Supporting the Finance Manager and executives with projects and tasks when required

Customer Ambassador/Operations Executive - QnE(QuicknEasy-Group Of Premier Agencies) - Karachi, Pakistan

(2016-11 - 2018-08)

• Receive oral or written complaints or comments from customers and respond accordingly
• Respond appropriately to emergency situations
• Identify the errors in each category and find the root cause to solve the issues
• Monitoring inventory levels and replenishing stock as needed.
• Liaising and negotiating with vendors and suppliers to ensure the quality of stock purchases.
• Tracking inbound and outbound orders to prevent overstocking and out-of-stock (OOS).

Call Center Representative - Zajel - Dubai, United Arab Emirates

(2015-12 - 2016-08)

• Manages cases with a view to moving them forward in the best interests of the member and client- Maintain and expand the companies capabilities both reactively and proactively
• Ensure customers consistently receive a high level of service at all times
• Process & transfer all shipment material to the local, regional and global standards
• Responsible for smooth running of service centre when assigned your shift AM/PM
• Presenting, Convincing domestic package.
• Ensuring Good Feedback of Guests

Call Center Representative - Tanfeeth - Dubai, United Arab Emirates

(2013-12 - 2014-12)

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

BBA - International Business - American Heritage College, Dubai (2012)

O Levels - Al Sadiq Islamic English School, Dubai (2008)