Senior Finance Officer - Bin Hashim Pharmacy and Supermarket - Karachi, Pakistan
(2018-11)
- Assisting in the preparation of budgets
- Managing records and receipts
- Reconciling daily, monthly and yearly transactions
- Processing invoices
- Developing an in-depth knowledge of organisational products and process
- Providing customer service to clients
- Resolve financial disputes raised by the customer service and sales teams
- Being a key point of contact for other departments on financial and accounting matters
- Supporting the Finance Manager and executives with projects and tasks when required
Customer Ambassador/Operations Executive - QnE(QuicknEasy-Group Of Premier Agencies) - Karachi, Pakistan
(2016-11 - 2018-08)
- Receive oral or written complaints or comments from customers and respond accordingly
- Respond appropriately to emergency situations
- Identify the errors in each category and find the root cause to solve the issues
- Monitoring inventory levels and replenishing stock as needed.
- Liaising and negotiating with vendors and suppliers to ensure the quality of stock purchases.
- Tracking inbound and outbound orders to prevent overstocking and out-of-stock (OOS).
Call Center Representative - Zajel - Dubai, United Arab Emirates
(2015-12 - 2016-08)
- Manages cases with a view to moving them forward in the best interests of the member and client- Maintain and expand the companies capabilities both reactively and proactively
- Ensure customers consistently receive a high level of service at all times
- Process & transfer all shipment material to the local, regional and global standards
- Responsible for smooth running of service centre when assigned your shift AM/PM
- Presenting, Convincing domestic package.
- Ensuring Good Feedback of Guests
Call Center Representative - Tanfeeth - Dubai, United Arab Emirates
(2013-12 - 2014-12)
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
