Haroon Khan

A highly accomplished Senior Operations Leader with over 20 years of experience in Management, Administration, and F&B Operations. Expert in "Business Turnarounds," having successfully launched brands from scratch and managed complex hospitality projects. Specialized in Crisis Management, Menu Engineering, and Regulatory Compliance with a proven track record in the UAE and Pakistan.

Project Manager / Manager Operations at Elysian Sweets by Unze London (2023-06 – Present)

• Orchestrated the end-to-end setup of the café from inception to successful daily operations.
• Engineered high-margin menus and implemented social media strategies to drive customer footfall.
• Established rigorous QA standards and trained new staff to ensure service excellence.

Manager Operations at Luna Heritage SMC Pvt LTD (2022-08 – 2023-05)

• Directed operations for historical sites and the Masjid Wazir Khan Food Court.
• Transformed hospitality operations into a recognized brand through corporate relationship building.
• Adopted new strategies and created actionable implementation plans for business growth.

Restaurant General Manager / Sales Manager at Broccoli Pizza & Pasta (Dubai) & Best City (Abu Dhabi) (2021-05 – 2022-07)

• Managed full P&L, vendor relations, and kitchen production for high-volume UAE outlets.
• Supervised strict hygiene and safety measurements in a multi-cultural environment.

Manager Operations / Head of Alliances at AFOHS Club & Options International (2017-04 – 2019-12)

• Secured major corporate deals and alliances to expand business opportunities.
• Led recruitment and training programs for specialized hospitality staff.

General Manager Operations at Masoom's Group (2007-03 – 2017-03)

• Served as Team Leader for 10 years, implementing F&B technologies and outdoor advertising.
• Managed cash books, bank relations, and data-driven customer service models.

Auditor at Professional Syndicates (1999-07 – 2003-08)

• Conducted field work and critical analysis of documentation for a leading Chartered Accountant firm.

BBA – Cogent Institute of Management & Administration