Branch Manager - MINISO (Fashion & House Hold Store)
(2022-05 - 2023-12)
- Responsible for managing the efficient, effective and profitable operation of the entire store.
- Effective analysis of available data to identify and interpret store-specific business opportunities.
- Efficiently manage profit and lose to achieve all store financial and expenditure targets.
- Accurately evaluate payroll reports and employ optimal scheduling to meet payroll goals.
- Extensive working knowledge of forecasting and budgeting.
- Recognized for creating a positive store environment and building a team of top performers to drive customer service and sales.
Store Manager - HCANSY LIFE (Fashion & House Hold Store)
(2019-04 - 2021-07)
- Responsible for managing the efficient, effective and profitable operation of the entire store.
- Effective analysis of available data to identify and interpret store-specific business opportunities.
- Efficiently manage profit and lose to achieve all store financial and expenditure targets.
- Accurately evaluate payroll reports and employ optimal scheduling to meet payroll goals.
- Extensive working knowledge of forecasting and budgeting.
- Recognized for creating a positive store environment and building a team of top performers to drive customer service and sales.
DI(Distilled ionization) water plant operator - MARTIN DOW MARKER LTD - FORMERLY MERCK
(2015-04 - 2019-04)
- Monitor operating conditions, meters, and gauges.
- Inspect equipment on a regular basis.
- Collect and test water and sewage samples.
- Record meter and gauge readings, and operational data.
- Operate equipment to purify and clarify water, or to process or dispose of sewage.
- Ensure safety standard are met.
- Add chemical, such as sodium hydroxide, sodium hydrosulphate.
CSR (Customer Service Representative) - ZONG (Franchise)
(2013-05 - 2015-03)
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Resolve customer complaints via phone, email, mail
- Greet customers warmly and ascertain problem or reason for calling
