Hassam Rasool

Highly motivated and results-driven Customer Service Officer And Computer Operator with 2+ years of experience providing exceptional customer support in high-volume environments. Proven ability to resolve complex customer issues, improve customer satisfaction scores by 20%, and increase customer loyalty by 15% through empathetic problem-solving and efficient issue resolution.

Computer Operator at Super Photostate & Traders (2021-12 – 2023-02)

• System Monitoring & Operation: Starting and running computer commands, overseeing processing schedules, and managing batch jobs.
• Data Processing & Entry: Entering, formatting, and updating data into company databases or examination/billing systems while ensuring strict accuracy.
• Information Dissemination: Provide accurate information about services, procedures, and security protocols to internal and external stakeholders.
• Troubleshooting: Investigating system errors, hardware malfunctions, or software glitches and escalating complex issues to IT technicians.
• User Support: Assisting employees or clients with basic computer-related issues, setting up new workstations, or explaining operational procedures.

Customer Service Officer at Indus Development Program ltd. (2024-01 – 2025-02)

• Client Support: Answer questions about banking products, services, and account status.
• Transaction Processing: Handle various transactions like cash deposits, transfers, bill payments, and requests for money orders or certified checks.
• Issue Resolution: Troubleshoot and resolve customer complaints, account discrepancies, and technical issues with online banking services.

Bachelor of Information Technology in Information Technology – Islamia University of Bahawalpur